Zabrianna Davis
Silver Springs Shores,US
Summary
Dedicated college student interested in applying excellent communication and interpersonal skills the Customer Service Sales role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Publix
Ocala, FL
01.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
What-A-Roast Customer Service Representative and Team Member
What-A-Roast
Ocala, FL
09.2017 - 10.2019
- Handled money, Took orders, Customer Service
- Assisted customers with product selection and ordering processes.
- Processed payments using cash registers and credit card machines.
- Greeted customers and provided prompt, courteous service.
- Maintained accurate records of customer interactions, transactions and feedbacks.
- Built relationships with customers through friendly conversations.
- Ensured store shelves were stocked appropriately with merchandise items.
- Performed quality control checks on all incoming goods.
- Developed strategies to increase customer loyalty.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Silver Spring Shores Resource Center
Ocala, FL
05.2016 - 08.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assessed tax returns for accuracy, completeness and compliance with applicable laws and regulations.
- Organized meetings between clients and vendors to discuss details of events.
- Assisted in creating promotional materials such as flyers, brochures or invitations to market events.
- Hired, trained and supervised volunteers and support staff required for events.
- Created program activities, agendas and budgets based on client requirements.
Education
Associate's degree in Business -
M.T.I. (Campus)
true10.2025
High School Diploma -
Sandria High School Academy
Ocala, FL12.2020
Skills
- Verbal Communication
- Analytical and Critical Thinking
- Problem Resolution
- Upselling and Cross-Selling
- Paperwork Processing
- Appointment Scheduling
- Order Fulfillment
- Active Listening
- Typing Proficiency
- Creative Problem Solving
- Complaint resolution
- Multi-line phone talent
- Technical Support
Assessments
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Customer Service Representative
Publix
01.2021 - Current
What-A-Roast Customer Service Representative and Team Member
What-A-Roast
09.2017 - 10.2019
Customer Service Representative
Silver Spring Shores Resource Center
05.2016 - 08.2016
Associate's degree in Business -
M.T.I. (Campus)
High School Diploma -
Sandria High School Academy
Similar Profiles
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Da'vion FlournoyDa'vion Flournoy
Cashier at PublixCashier at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
Jack WilsonJack Wilson
Produce Clerk at PublixProduce Clerk at Publix
Alissa HayesAlissa Hayes
Multiple Positions Held at Gripped Media LLCMultiple Positions Held at Gripped Media LLC