Zabrina Johnson
Glennville,GA
Summary
Dynamic leader and seasoned sales professional with a proven track record at Tmobile, enhancing team productivity and boosting sales by 15%. Expert in employee motivation and leadership development, I excel in creating high-performance teams. Skilled in sales expertise and customer service, my strategies have consistently led to exceeding performance targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Tmobile
Augusta, Georgia
04.2022 - 05.2023
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Interviewed and hired prospective employees according to team needs
- Increased sales 15% month over month
- Finish number 1 in my district in sales
- Teach new sales tactics
- On floor coaching
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
- Set sales targets and budgets for team leads and employees to follow
STORE MANAGERTrainer
Tmobile
Augusta, Georgia
10.2012 - 04.2022
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Educated employees on proper use of organization's products and systems
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge
- Trained existing personnel on new or enhanced applications, products and job functions
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary
- Assessed individual performance levels to identify areas for improvement and create targeted training plans
- Implemented new hire training program to onboard and train new employees within operations
- Organized virtual classrooms using video conferencing tools such as Zoom and Skype
- Did quarterly presentations on the business
- Create a fun learning environment
- Showing best sales practices
Education
High School Diploma -
Long County High School
Ludowici, Georgia05.2018
Bachelor of Arts (B.A.) -
Paine College
Augusta, GA, USSkills
- Time Management
- Employee Motivation
- Order Management
- Sales expertise
- Product and service sales
- Goals and performance
- Store Opening and Closing Procedures
- Customer Service
- Staff Training
- Team Leadership
- Accurate cash handling
- Inventory Management
- Leadership Development
- Bank and Safe Deposits
- Sales Professional
- Positive and friendly
- Performance Monitoring and Evaluation
- Outstanding Communication Skills
- Multitasking and Organization
- Retail Merchandise Quality Standards
- Opening and Closing Procedures
- Performance Review
- Risk Management
- Employee supervision and motivation
Certification
CSM
References
References available upon request
Timeline
Store Manager
Tmobile
04.2022 - 05.2023
STORE MANAGERTrainer
Tmobile
10.2012 - 04.2022
High School Diploma -
Long County High School
Bachelor of Arts (B.A.) -
Paine College