Zachary Huffman
Harrisonburg,VA
Summary
I'm a dedicated and driven college student with a solid foundation in management, strong leadership and problem-solving skills. Currently, I'm looking to break into the tech sector any way I can and look forward to a future in this career path. I think I bring a unique perspective to any job with my adaptable mindset, a commitment to continuous learning, and generally having a relax yet focused personality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Advance Auto Parts
10.2021 - 02.2025
- Have extensive knowledge of automotive parts and maintenance needs.
- Understand product lines to answer questions and make appropriate recommendations.
- Stay updated on new parts and industry trends.
- Assist with store sales goals by suggesting products and promoting specials.
- Maintain accurate inventory, including restocking shelves and managing out-of-stock items.
- Track and update orders, including special orders for customers.
- Help with setting up displays and organizing stock to keep the store visually appealing.
- Ensure aisles and areas are organized, clean, and safe.
- Guide customers on technical aspects of products, including installation advice.
- Assist customers in solving/fixing a variety of problems while demonstrating how to fix and use certain products
- Address customer complaints or issues in a timely, professional manner.
- Offer solutions for customer concerns and escalate as needed.
Hospitality Manager
McAlisters Deli
12.2018 - 06.2021
- Lead, coach, and motivate team members to deliver high-quality service and maintain productivity.
- Assist in recruiting, training, and scheduling staff to ensure efficient operations.
- Support employees with daily tasks and provide feedback to encourage growth and performance.
- Oversee day-to-day restaurant activities, ensuring compliance with McAlister's standards for quality, service, and cleanliness.
- Manage food preparation and presentation, ensuring quality and portion control.
- Handle customer complaints and ensure positive dining experiences.
- Prepare daily reports on sales, labor, and operational expenses.
- Handle cash deposits, end-of-day reconciliation, and ensure accuracy in financial reporting.
General Manager
Insomnia Cookies
01.2015 - 10.2018
- Oversee daily operations, ensuring the store opens and closes on schedule.
- Maintain standards for cleanliness, food safety, and compliance with health regulations.
- Monitor inventory, manage ordering, and track deliveries to maintain stock levels without excess.
- Hire, train, and manage team members, fostering a positive work environment.
- Conduct performance reviews, provide coaching, and support career growth within the team.
- Schedule shifts to ensure adequate staffing levels for peak and off-peak hours.
- Ensure high levels of customer service, handling complaints, and resolving issues efficiently.
- Promote a welcoming atmosphere by leading by example and encouraging a customer-first mindset.
- Oversee the quality of product offerings to guarantee customer satisfaction.
- Drive sales by executing promotional activities, upselling, and building customer loyalty.
- Monitor daily, weekly, and monthly sales goals, adjusting strategies as needed.
- Manage budgets, expenses, and financial reports to maximize profitability.
- Collaborate with the marketing team to implement local promotions and campaigns.
- Engage with the community to build brand loyalty and foster partnerships.
- Use social media and other platforms to promote events, new products, and store activities.
- Handle cash management, bank deposits, and ensure accurate reporting.
- Track sales, labor costs, and inventory to optimize financial performance.
- Analyze financial reports and identify opportunities for cost reduction.
Education
Associates Of Applied Science - Cloud Computing
Piedmont Community College
Charlottesville12-2026
Adv. Gen. Ed. - undefined
Spotswood High School
Penn Laird06.2015
NOCTI Certification - Web Design
Massanutten Technical Center
Harrisonburg05.2014
Skills
- Microsoft Office
- HTML & CSS
- SQL
- Python
- Adobe Photoshop
- Customer service
- Conflict resolution
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- AWS Cloud Practitioner
Timeline
Assistant Manager
Advance Auto Parts
10.2021 - 02.2025
Hospitality Manager
McAlisters Deli
12.2018 - 06.2021
General Manager
Insomnia Cookies
01.2015 - 10.2018
Adv. Gen. Ed. - undefined
Spotswood High School
Associates Of Applied Science - Cloud Computing
Piedmont Community College
NOCTI Certification - Web Design
Massanutten Technical Center