Zac A. Mercauto
Mount Pleasant ,SC
Summary
Dedicated and customer-focused professional with 5-10 years of experience in the hospitality industry. Proven ability to deliver exceptional service, build rapport with clients, and enhance guest satisfaction in fast-paced environments. Skilled in team collaboration, problem-solving, and maintaining high standards of hospitality. Strong communicator with a passion for creating positive guest experiences and driving operational success.
Overview
14
14
years of professional experience
Work History
Postal Service Clerk
United States Postal Service, USPS
Huger, SC
07.2023 - Current
- Greet and assist customers with a friendly, professional demeanor.
Provide information and sell postal products, including stamps, packages, prepaid envelopes, and money orders.Ensure a positive customer experience through efficient and courteous service. - Receive, sort, and organize incoming letters and parcels.
Accurately place mail into designated bags for proper distribution.
Operate automated equipment to load and sort mail efficiently. - Process customer payments for postal services and products.
Maintain accurate records of all transactions, and handle cash responsibly. - Track and balance cash in the register, ensuring accuracy. Run daily financial reports and assist the postmaster with recordkeeping tasks.
Reconcile and balance the register at the end of each shift. - Additional Duties: Assist with passport services and related duties as needed. organized retail lobby to create a welcoming environment for customers.
Prepare and set up work areas at the beginning of each shift, ensuring operational readiness.
Volunteer
Journey Church
Conway, NH
05.2021 - 11.2024
- Assist with preparing and serving coffee for the congregation every week.
Clean and prepare the church lobby every Sunday to ensure a welcoming environment for services. - Serve as a sound booth, media, and video assistant/leader for the Worship Team. Manage and add slides during services and troubleshoot technical issues to support the Pastor and Worship Team.
- Clean and maintain the church facility after Sunday services to ensure readiness for the following week's events.
- Provide support for various church events, including the Annual Meeting, Bi-Weekly Kids Bible Study, Annual Gala, and Vacation Bible School.
Assist in a variety of roles to ensure the smooth execution of church activities and events.
Assistant Manager of Tickets/Central Reservations
Loon Mountain Resort
Lincoln, NH
01.2023 - 07.2023
- Oversee and assist in the management of ticket sales, season passes, and central reservations at one of New Hampshire’s most accessible mountain resorts.
- Collaborate with the Manager to ensure the smooth execution of daily activities and enhance the effectiveness of central reservation operations.
- Motivate and guide staff to meet performance goals and objectives established by the Manager.
- Maintain and foster a guest-centered culture across all areas of responsibility, ensuring exceptional service and guest satisfaction.
Supervisor, Tickets, and Operations
Attitash Mountain Resort
Bartlett, NH
05.2019 - 01.2023
- Assist the mountain operations team with the setup of various attractions for the 2019 summer season.
- Oversee the daily operations of the Mountain Coaster, ensuring smooth and efficient operation throughout the summer.
- Conduct daily and weekly inspections of the Mountain Coaster to ensure safety and optimal performance.
- Collaborate with the maintenance department to address any major repairs or maintenance needs, including the coaster track and carts.
- Assist with scanning lift tickets and supporting lift operations to ensure smooth guest experiences.
- Perform dispatching duties across both mountain peaks during weekends and holiday periods to ensure operational efficiency and guest safety.
Customer Service Representative
Enterprise Rent-A-Car
Conway , NH
05.2021 - 06.2022
- Handle incoming calls for reservations, rate quotes, and general inquiries.
- Provide information and resolve issues for customers, insurance companies, car dealerships, repair shops, and vendors.
- Manage outgoing calls for callbacks, accounts receivable, and other tasks as assigned by the Branch Manager.
- Greet customers promptly and assist with rental needs, both in person and over the phone.
- Provide directions and general assistance at the branch.
- Process vehicle returns, check-ins, and transactions at the exit kiosk.
- Inspect returned vehicles for condition and report any issues to management.
Clean vehicle interiors and exteriors, either manually or with washing equipment. - Market company services, including offering optional protection products, upgrades, fuel options, and equipment.
- Communicate rental terms, vehicle features, and additional services to customers. Perform basic accounting tasks such as research, billing support, and accounts receivable.
- Perform basic accounting tasks such as research, billing support, and account receivables.
Manage key logs, run reports, track supplies, and process customer billing.
Campaign Associate
Susan Collins for U.S. Senate
Westbrook, ME
05.2020 - 11.2020
- Update voter profiles using Advantage Red Voter Software (Voter Platform) through phone calls.
- Create and post content on social media to positively promote the candidate.
- Assist with small projects, including attending events, taking photos for social media, and placing campaign signs.
Campaign Manager
Nate Wadsworth for State Representative
Hiram, ME
08.2016 - 11.2020
- Led and managed the campaign for the local state representative in both of his successful reelection bids.
- Coordinated door knocking, sign placement, and volunteer/voter recruitment efforts.
- Wrote letters to local newspapers and assisted with campaign events.
- Contributed to the 2016, 2018, and 2020 election cycles.
Marketing Intern
Beardsley Publishing Company
Woodbury, CT
11.2019 - 05.2020
- Contribute to increased sales through targeted marketing efforts.
- Review and edit weekly "Huddle" podcasts.
- Coordinate website updates and participate in various meetings.
- Manage and send out Headline News and “You Got This” emails to subscribers and industry contacts.
- Manage email campaigns through Blue Hornet/Inntopia system.
- Assist with social media content and oversee platforms (Facebook, Instagram, Twitter).
- Create and distribute sales e-blasts for digital advertising campaigns.
- Update subscriber profiles in Subscription Genius (CRM platform for magazines).
Outreach Coordinator
Sugar Hill Marketing
Glen, NH
03.2015 - 08.2019
- Promote vacation resorts in the Mount Washington Valley of New Hampshire.
- Distribute marketing materials to businesses across the New England area.
- Conduct telemarketing calls to businesses to promote resorts and services.
- Gather entry forms from individuals interested in timeshare or vacation ownership opportunities.
Campaign Coordinator
Republican National Committee
North Conway, NH
08.2016 - 11.2018
- Conducted door-to-door canvassing, phone calls, and other administrative tasks to support Republican victories in the 2016 and 2018 elections at local, state, and federal levels.
- Made thousands of phone calls to New Hampshire voters using the Bridge Tree-Advantage System.
- Entered data from canvassing efforts into the Bridge Tree-Advantage System.
- Created walk books and maps for canvassing during National Days of Action (NDOA) and National Weeks of Action (NWOA).
Food Service Representative
Centerplate Food Service at Cranmore Mountain
North Conway , NH
06.2013 - 03.2016
- Handle cashier duties at the base lodge, summer pretzel/ice cream cart, and summit lodge.
- Assist with cooking during peak periods in the kitchen.
- Clean and maintain base lodges and food service areas.
Sales Representative
TN Marketing
North Conway, NH
12.2013 - 03.2015
- Make telemarketing calls to book resort stays and tours, promoting timeshare/vacation ownership.
- Promote timeshare and vacation ownership opportunities for Eastern Slope Inn and Attitash Mountain Village Resort to visiting tourists in the White Mountains of New Hampshire.
Guest Service Representative
Cranmore Mountain Resort
North Conway, NH
12.2011 - 03.2015
- Gather guest email addresses via iPad to send feedback surveys and collect experiences for the resort.
- Help track and analyze Net Promoter Scores (NPS) to identify areas for improvement and stay competitive.
- Act as the resort’s Penguin mascot at special events like "Cranapalooza" and promote the resort by visiting local hotels to greet guests.
Guest Service Representative
Story Land
Glen, NH
05.2011 - 06.2013
- Assisted and accommodated guests across various areas of the park.
- Worked at multiple attractions, including the Circus, Loopy Lab, Silver Mine, and others.
- Assisted with cleaning and maintaining various areas of the park.
- Worked in the entrance/admission department during the summer of 2013.
Education
Bachelor of Science - Outdoor Education
Vermont State University- Lyndon
Lyndonville, VT05-2021
Skills
- Microsoft Office: Intermediate skills in Word, PowerPoint, and Excel
- Customer Service: Extensive experience in guest and customer service
- Email Marketing: Familiar with Blue Hornet and Inntopia systems
- CRM Systems: Proficient in Subscription Genius and Advantage CRM (Political Platform)
- Volunteer Recruitment: Skilled in recruiting and managing volunteers
- Certifications: Leave No Trace Certified Trainer (Non-Master Trainer) & OSHA 10 Certified
Timeline
Postal Service Clerk
United States Postal Service, USPS
07.2023 - Current
Assistant Manager of Tickets/Central Reservations
Loon Mountain Resort
01.2023 - 07.2023
Volunteer
Journey Church
05.2021 - 11.2024
Customer Service Representative
Enterprise Rent-A-Car
05.2021 - 06.2022
Campaign Associate
Susan Collins for U.S. Senate
05.2020 - 11.2020
Marketing Intern
Beardsley Publishing Company
11.2019 - 05.2020
Supervisor, Tickets, and Operations
Attitash Mountain Resort
05.2019 - 01.2023
Campaign Manager
Nate Wadsworth for State Representative
08.2016 - 11.2020
Campaign Coordinator
Republican National Committee
08.2016 - 11.2018
Outreach Coordinator
Sugar Hill Marketing
03.2015 - 08.2019
Sales Representative
TN Marketing
12.2013 - 03.2015
Food Service Representative
Centerplate Food Service at Cranmore Mountain
06.2013 - 03.2016
Guest Service Representative
Cranmore Mountain Resort
12.2011 - 03.2015
Guest Service Representative
Story Land
05.2011 - 06.2013
Bachelor of Science - Outdoor Education
Vermont State University- Lyndon
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