Zacara Montgomery
GAINESVILLE,FL
Summary
Experienced professional with experience handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. In search of an employment opportunity to serve my community with my repertoire of skills and further develop my abilities.
Overview
5
5
years of professional experience
Work History
Claims Service Specialist
Allstate Insurance Co
01.2017 - 08.2017
- Processed and reviewed claims to ensure compliance with policy guidelines.
- Coordinated with internal teams to resolve customer inquiries efficiently.
- Assisted customers in understanding their coverage options and claim procedures.
- Managed documentation for claims submissions, ensuring accuracy and completeness.
- Demonstrated a strong commitment to ethical decision-making by adhering to industry regulations and company policies at all times.
- Utilized advanced software tools to efficiently manage claim assignments and track progress toward resolution.
Assembler
Resource MFG/Magpul Industries
06.2016 - 09.2016
- Assembled components for firearms accessories accurately according to engineering specifications and quality standards.
- Operated hand tools to complete assembly tasks efficiently.
- Conducted quality inspections of finished products, ensuring compliance with organizational standards.
- Collaborated with team members to streamline assembly processes and improve workflow efficiency.
Vision Therapist
Beyond 20/20
08.2012 - 11.2014
- Processed and reviewed claims to ensure compliance with policy guidelines.
- Coordinated with internal teams to resolve customer inquiries efficiently.
- Assisted customers in understanding their coverage options and claim procedures.
- Managed documentation for claims submissions, ensuring accuracy and completeness.
- Demonstrated a strong commitment to ethical decision-making by adhering to industry regulations and company policies at all times.
- Utilized advanced software tools to efficiently manage claim assignments and track progress toward resolution.
Visitation Facilitator
LifeNet
04.2016 - 05.2016
- Facilitated supervised visitation sessions, ensuring safety and emotional support for families.
- Coordinated logistics for visitation appointments, optimizing scheduling efficiency.
- Assisted in conflict resolution during visits, fostering positive interactions between parents and children.
- Maintained thorough documentation of visitation outcomes and observations for case management purposes.
Classifieds Design Representative
Rawlins Daily Times, Adams Publishing Group
04.2015 - 03.2016
- Developed accurate and engaging content for daily classifieds publications.
- Designed full and partial page graphics and adverts for individual and bulk clientele for 1-time and recurring ads.
- Coordinated payment and pricing for all client adverts.
- Collaborated with editorial team to ensure timely production of classified advertisements.
- Coordinated with local businesses for advertising opportunities and partnerships.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
Education
No Degree -
Laramie County Community College
Cheyenne, WYHigh School Diploma -
Triumph High School
Cheyenne, WYSkills
Microsoft office
Confidentiality
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Excellent communication
Critical thinking
Computer proficiency
Data entry
Typing speed 65 WPM average
Timeline
Claims Service Specialist
Allstate Insurance Co
01.2017 - 08.2017
Assembler
Resource MFG/Magpul Industries
06.2016 - 09.2016
Visitation Facilitator
LifeNet
04.2016 - 05.2016
Classifieds Design Representative
Rawlins Daily Times, Adams Publishing Group
04.2015 - 03.2016
Vision Therapist
Beyond 20/20
08.2012 - 11.2014
No Degree -
Laramie County Community College
High School Diploma -
Triumph High School