Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zacary merchant

Summary

Dynamic small business owner with a proven track record at Merchant Repair, excelling in customer relations and relationship building. Enhanced customer satisfaction through efficient operations and exceptional service. Skilled in verbal communication and adept at implementing process improvements, resulting in increased client retention and referrals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Owner

Merchant Repair
01.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Shop Supervisor

Dollar General Distribution Center
12.2022 - 01.2024
  • Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
  • Developed strong team dynamics, fostering a positive work environment for all staff members.
  • Mentored and trained new employees to ensure consistent service standards across the team.
  • Improved store efficiency by implementing new inventory management processes.

Night Maintenance Technician

Waste Management
09.2019 - 01.2020
  • Supported capital projects by assisting in the installation of new equipment or system upgrades.
  • Trained junior technicians in proper maintenance techniques, ensuring consistent quality across the team.
  • Improved plant efficiency by identifying areas for process improvement and implementing new procedures.
  • Contributed ideas for continuous improvement initiatives that led to process optimizations.

Shop Lead

Republic Services
09.2018 - 09.2019
  • Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
  • Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
  • Implemented efficient scheduling practices to optimize employee productivity and maintain appropriate staffing levels.
  • Checked incoming orders and organized new stock.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Oversaw maintenance and repair of shop equipment.
  • Trained and coached employees to improve performance and skills.
  • Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.

Technician

Bruckner's Truck Sales
01.2017 - 09.2018
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Roadside Technician

Bosslemans Truck Stop
01.2016 - 01.2017
  • Expanded knowledge of evolving automotive technology through regular participation in industry training programs and workshops.
  • Boosted overall team efficiency by willingly providing backup support to fellow technicians during peak periods or challenging jobs.
  • Provided exceptional roadside support with proficient use of diagnostic tools and equipment.
  • Demonstrated excellent problem-solving skills when diagnosing complex automotive issues in high-pressure situations.

Education

Associate of Applied Science - Diesel Technology

Oklahoma Tech
Tulsa, OK
10-2016

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Certification

MACS A/C Certification

Air Bake Certification

Air Disc Brake Certification

Timeline

Shop Supervisor

Dollar General Distribution Center
12.2022 - 01.2024

Owner

Merchant Repair
01.2020 - Current

Night Maintenance Technician

Waste Management
09.2019 - 01.2020

Shop Lead

Republic Services
09.2018 - 09.2019

Technician

Bruckner's Truck Sales
01.2017 - 09.2018

Roadside Technician

Bosslemans Truck Stop
01.2016 - 01.2017

Associate of Applied Science - Diesel Technology

Oklahoma Tech

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