Zacary Twombly
DOVER
Summary
Highly skilled multitasker and collaborative team player with a proven track record of enhancing customer experiences and driving sales through expert upselling and in-depth menu knowledge. Adept at maintaining exceptional service standards across diverse roles, fostering strong customer relationships and delivering memorable dining experiences. With a solid background in fast-paced environments, I consistently demonstrate strong multitasking abilities, keen attention to detail, and a commitment to excellence. Eager to continue growing and refining my skill set, with a focus on becoming more adaptable and versatile in a variety of professional settings.
Overview
4
4
years of professional experience
Work History
Server
Cinco's Cantina
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Barback
TJ's
01.2024 - 09.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Delivered food to customers at bar and tables.
Food Service Worker
Wentworth Douglas Hospital
02.2021 - 08.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Education
Bachelor of Arts - Communications
University of New Hampshire
Durham, NH05-2026
Associate of Arts - Liberal Arts
Great Bay Community College
Portsmouth, NH05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Sales expertise
- Sales techniques
- Suggestive selling
- Food sales and promotion
- Multitasking and organization
- Memory retention
- Team collaboration
Timeline
Server
Cinco's Cantina
09.2024 - Current
Barback
TJ's
01.2024 - 09.2024
Food Service Worker
Wentworth Douglas Hospital
02.2021 - 08.2024
Bachelor of Arts - Communications
University of New Hampshire
Associate of Arts - Liberal Arts
Great Bay Community College
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