Zach Brown
Brandon,MS
Summary
.
Personable and resourceful with strong aptitude for technology and problem-solving. Possess foundational understanding of network systems and cybersecurity. Committed to leveraging skills to enhance operational efficiency and security. Possesses understanding of computer systems. Ready to enhance operational efficiency and user satisfaction through proactive support and innovative solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Manager
Generator Supercenter
07.2025 - 09.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Sales Consultant
Mississippi Solar
04.2025 - 06.2025
- Advised clients on appropriate generator selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Stayed knowledgeable on latest Generac innovations and technological advancements through continuous training.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Certified Technician
Mississippi Solar
06.2024 - 04.2025
- Used hand and power tools to repair and install generator replacement parts.
- Provided clear documentation of completed work orders, maintaining organized records for future reference.
- Improved customer satisfaction by providing informative and prompt support services.
- Maintained open lines of communication between various departments within the organization during projects.
- Achieved timely project completion by coordinating with team members and prioritizing tasks.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
Apprentice Electrician
Moses Electric
06.2023 - 06.2024
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Assisted in the successful completion of various commercial and residential projects by providing reliable support to journeyman electricians.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Installed conduit systems effectively for better wire protection, contributing to overall system longevity and reliability.
- Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
- Identified and studied electrical problems to determine correct solutions.
- Studied building schematics to determine location of wiring and equipment.
Education
Associate of Applied Science - Automotive Technology
Holmes Community College
Goodman, MS05-2025
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Time management
- Goal oriented
- Team collaboration and leadership
- Trustworthy and honest
- KPI monitoring
- MS office
Certification
- Certified Air Cooled Technician- Generac- 2025
- CompTIA A+ (In-Progress)
- CompTIA Sec+ (In-Progress)
Timeline
Service Manager
Generator Supercenter
07.2025 - 09.2025
Sales Consultant
Mississippi Solar
04.2025 - 06.2025
Certified Technician
Mississippi Solar
06.2024 - 04.2025
Apprentice Electrician
Moses Electric
06.2023 - 06.2024
Associate of Applied Science - Automotive Technology
Holmes Community College
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