Summary
Overview
Work History
Education
Skills
Application
Timeline
Generic

Zach Bustamante

Laguna Niguel,CA

Summary

Dedicated and compassionate professional with a BA in Psychology and a proven track record in both behavioral health and operational leadership. Experienced in supervising staff, managing residential care operations, and fostering safe, therapeutic environments. Known for strong communication, crisis management, and team-building skills.

Overview

5
5
years of professional experience

Work History

Behavioral Health Technician

AMFM Healthcare
06.2020 - 12.2020
  • Supported clients in residential mental health programs, ensuring safety, structure, and therapeutic engagement.
  • Assisted in crisis intervention, de-escalation, and day-to-day care of adults with severe mental illness.
  • Maintained accurate records, monitored client behaviors, and communicated observations to clinical staff.
  • Gained hands-on knowledge of AMFM’s mission, values, and client care model.

Operating Partner

Jersey Mike’s Franchise
01.2022 - 10.2025
  • Led daily operations for multiple high-volume locations while maintaining compliance with safety and company standards.
  • Recruited, trained, and supervised a constantly evolving staff of 21 employees.
  • Managed scheduling, performance evaluations, and corrective actions to ensure efficient, high-performing teams.
  • Developed leadership skills in conflict resolution, coaching, and motivating staff in a fast-paced environment.
  • Oversaw ordering, inventory, and compliance protocols, ensuring operational consistency across locations.

Education

Bachelor of Arts - Psychology

Cal State East Bay
Hayward, CA
06-2024

Skills

  • Staff Supervision & Training
  • Residential Operations Management
  • Crisis Response & De-escalation
  • Scheduling & Timekeeping Systems
  • Client Intake & Transition Support
  • Conflict Resolution
  • Team Communication & Leadership

Application

I'm excited to apply for the Residential Supervisor position at AMFM Healthcare. Having previously worked with you guys as a Behavioral Health Technician, I gained invaluable experience supporting clients and staff in a residential mental health setting. During that time, I was deeply inspired by AMFM’s mission and commitment to compassionate, detailed and planned care. 


I left Southern California to complete my Bachelor’s degree in Psychology, and now that I have achieved that milestone and returned to the area, I am ready and eager to bring both my education and my hands-on experience back to AMFM in a leadership capacity. In my prior role, I developed a strong foundation in client support, crisis de-escalation, and residential care operations. I also witnessed firsthand the importance of teamwork, structure, and empathy in creating a therapeutic environment. With my BA in Psychology, I bring enhanced knowledge of human behavior and mental health treatment approaches, paired with the practical skills I developed while working in your program. I am confident this combination equips me to successfully supervise staff, ensure program compliance, and foster a safe, healing environment for both clients and team members. Most importantly, I remain committed to AMFM’s mission of providing hope, dignity, and care for individuals living with severe mental illness through supporting our frontline staff and therapist teams.


I would welcome the opportunity to return to AMFM Healthcare and contribute to the continued excellence of your residential program. Thank you for considering my application, I look forward to a chance to bring my background, education, and passion to this position.

Timeline

Operating Partner

Jersey Mike’s Franchise
01.2022 - 10.2025

Behavioral Health Technician

AMFM Healthcare
06.2020 - 12.2020

Bachelor of Arts - Psychology

Cal State East Bay