Riley Chamberlain
Tooele
Summary
Dedicated Behavioral Health Technician skilled in active listening, crisis intervention, and fostering positive patient relationships. Experienced in collaborating with multidisciplinary teams to implement effective care strategies and support patient recovery.
Overview
6
6
years of professional experience
Work History
Behavioral Health Technician
Odyssey House of Utah
West Valley City, UT
05.2022 - Current
- Conducted regular assessments to track patient progress and report findings to clinical staff.
- Collaborated with multidisciplinary teams to enhance patient care strategies and promote recovery.
- Trained new staff on best practices for patient engagement and safety protocols.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Advocated for patients' needs, ensuring a supportive environment conducive to healing.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Prepared and submitted daily shift reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Assistant Manager
Jimmy John's Gourmet Sandwiches
Centerville, UT
12.2019 - 10.2022
- Led team in daily operations to ensure efficient sandwich preparation and customer service.
- Trained and mentored staff on food safety protocols and operational procedures.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Conducted performance evaluations to guide employee development and improve team productivity.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in budget preparation, ensuring alignment with financial goals.
Education
High School Diploma -
Sun Valley Highschool
Mesa, AZSkills
- Active listening
- Documentation skills
- De-escalation strategies
- Crisis handling
- Substance abuse experience
- Medication administration
- Professional boundaries maintenance
- Team leadership
- Staff training and development
- Staff supervision
- Employee performance evaluations
Timeline
Behavioral Health Technician
Odyssey House of Utah
05.2022 - Current
Assistant Manager
Jimmy John's Gourmet Sandwiches
12.2019 - 10.2022
High School Diploma -
Sun Valley Highschool