Spending time with my 3 daughters and 2 dogs, going hiking/camping, playing pickleball, woodworking and disc golf
Zach Clemens
Ankeny
Summary
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
20
20
years of professional experience
Work History
Managed Services Coordinator
Segra
Ankeny, IA
01.2024 - Current
- Review project scope of work with sales and engineering to ensure accuracy and set project expectations.
- Kick-off project with client and/or end user to confirm client requirements.
- Attend all internal weekly operation and project kick-off calls as primary voice leader.
- Review voice configuration preferences with client and vendor and build it within internal systems.
- Procure and configure necessary equipment for the completion end-to-end solution.
- Work closely with voice engineer team to train the client and phone vendor on complete voice configuration.
- Complete pre-porting service testing with the client and phone vendor to verify voice services are working properly.
- Handle all scheduling with internal and client contacts as it pertains to voice services testing and installation.
- Run the voice installation call with all required parties to insure porting and voice testing goes smoothly and all services are working prior to completion notice.
- Formally hand-off project to the Network Operations Center team for long-term support.
Project Coordinator II
BeyondReach
Ankeny, IA
01.2021 - 01.2024
- Review project scope of work with sales and engineering to ensure accuracy and understand expectations.
- Kick-off project with client and/or end user to confirm client requirements.
- Seek out available access partners or backhaul options to deliver specified wireless solution to the client.
- Manage the install timeline and updates with the vendor and client to ensure risks are mitigated and client is up-to-date on any changes.
- Schedule and coordinate any site work with contractors, vendors with the end user.
- Update internal CRM application to ensure accuracy of project is visible to internal leadership.
- Procure and configure necessary equipment for the completion end-to-end solution.
- Work with installers on test & turn-up of equipment to ensure circuit is stable and ready for client hand-off.
Service Delivery Manager
Carrier Access Inc.
Clive, IA
01.2016 - 01.2021
- Manage implementation projects from signature to 1st bill review.
- Collaborate with sales and engineering to confirm scope of work meets customer goals and is compatible with their environment.
- Provide consistent and clear updates on project status.
- Set proper expectations to the customer and deliver service on-time.
Account Consultant
CenturyLink
Des Moines, IA
01.2013 - 01.2016
- Escalate through necessary provider channels when project risks arise.
- Build required order docs to support the solution being ordered.
- Work with several service providers to ensure the project is on-track and matches what was ordered.
- Review contracts to ensure no errors or discrepancies are present that will disrupt the project flow.
- Process and monitor order packages within provider systems.
Customer Relationship Specialist
TW Telecom
St. Louis, MO
01.2011 - 01.2013
Customer Account Manager III
Qwest/CenturyLink
Denver, CO
01.2006 - 01.2009
Education
01.2023
Bachelor of Arts - Entrepreneurship
Ashford University Online
01.2012
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01.2009
General Studies
Grand View College
DSM, IA01.2004
General Studies
Des Moines Area Community College
Ankeny, IA01.2002
Skills
- Client engagement strategies
- Proficient in communicating across internal and external channels
- Disciplined and organized with daily functions
- Effective daily activity prioritization
- Empathetic stakeholder engagement
- Extensive telecom background
- Analytical decision-making
Interests
Timeline
Managed Services Coordinator
Segra
01.2024 - Current
Project Coordinator II
BeyondReach
01.2021 - 01.2024
Service Delivery Manager
Carrier Access Inc.
01.2016 - 01.2021
Account Consultant
CenturyLink
01.2013 - 01.2016
Customer Relationship Specialist
TW Telecom
01.2011 - 01.2013
Customer Account Manager III
Qwest/CenturyLink
01.2006 - 01.2009
Bachelor of Arts - Entrepreneurship
Ashford University Online
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General Studies
Grand View College
General Studies
Des Moines Area Community College