Hospitality professional with experience supporting guest service in fast-paced environments. Able to manage high-demand workloads while maintaining service standards.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Tasting Room Host
JaM Cellars
Napa, CA
03.2024 - Current
Conducted wine tastings and educated guests on different varietals and winemaking processes
Provided customer service to guests by engaging in friendly and knowledgeable conversations
Created a welcoming and inviting atmosphere for visitors to enjoy their tasting experience
Managed reservations, seating, and check-ins for incoming guest
Pro Shop Manager & Cart Barn worker
Chardonnay Golf Course / Pro Shop Manager & Cart Barn worker
American Canyon, CA
08.2022 - 07.2024
Facilitated daily green and cart utilization from customers
Managed shop purchases and responded to in-bound telephone inquiries to enhance customer service
Managed daily operations of pro shop and cart barn activities.
Assisted customers with equipment rentals and purchases at the pro shop.
Coordinated golf cart maintenance and ensured operational readiness.
Sugar Sampler & Cellar Technician
Duckhorn Vineyards
St. Helena, CA
06.2023 - 12.2023
Conducted in-vineyard sugar samplings to assess grape quality
Supported laboratory techs in testing brix levels to ensure accurate fermentation processes
Gained hands-on experience with wine-making techniques to deepen understanding of production processes
Education
EMT Course -
Cal Regional
Fairfield, CA
10-2025
GED -
Vintage High School
Napa, CA
06-2019
Skills
Customer engagement
Exceptional communication
Team collaboration
Creative problem-solving
Adapts under pressure
Problem solver and critical thinker
Task prioritization
Hands-on reliability
Heavy lifting composure
Personal Information
Title: Tasting Room Host
Certification
Emergency Medical Technician
Timeline
Tasting Room Host
JaM Cellars
03.2024 - Current
Sugar Sampler & Cellar Technician
Duckhorn Vineyards
06.2023 - 12.2023
Pro Shop Manager & Cart Barn worker
Chardonnay Golf Course / Pro Shop Manager & Cart Barn worker
Server Assistant/Tasting Room Attendant at Cooper's Hawk Winery and RestaurantServer Assistant/Tasting Room Attendant at Cooper's Hawk Winery and Restaurant