Zach Easter
Dallas,TX
Summary
Laser focused senior level sales professional with proven track record selling replacement windows and doors in North Texas. Previous experience includes selling millions in revenue for Renewal by Andersen in a fiercely competitive North Texas market. All the while maintaining stellar customer service with an overall NPS score of over 90% year over year. Maintained 25% close ratio and RPA of over $4,800 during that time in order to earn senior level status during the 2.75 years of service. Mentored multiple new hires and trained other reps to sharpen their sales process, all the while being a vocal and spiritual leader on the sales team. Maintained relationships with hundreds of clients and prospects from the initial meeting through post sale and post installs in order to ensure quality customer service.
Overview
3
3
years of professional experience
Work History
Senior Project Consultant
Renewal By Andersen Of North Texas
07.2021 - 03.2024
- Visit customers to consult and identify products that will meet their needs.
- Use the tools, training, and prescribed sales methodology to create a genuine connection with customers.
- Build rapport and deliver quality customer experience at initial meeting to close sales on the first call.
- Maintain post sale relationships with all customers to drive repeat and referral business.
- Maintain constant contact through email, SMS, and job site visits with previous customers to stay active with repeat business opportunities.
- Run 2-3 assigned leads daily across vast North Texas territory.
- Visit job sites for technical measures post sale with install manager to ensure the order accuracy and to button up order and answer any last minute questions before order placed into production.
- Handle customer complaints and inquiries.
Education
Master of Science - Accounting
Texas A&M University - Commerce
Commerce, TX05.2018
Bachelor of Science - Finance
The University of Texas At Dallas
Richardson, TX08.2015
Skills
- Proven track record of closing sales
- Problem solving and critical thinking
- Empathy and emotional intelligence
- Highly adaptive and flexible
- Exceptional customer service
- Product knowledge of windows and doors
- Written and verbal communication
- Coaching and mentoring
Timeline
Senior Project Consultant
Renewal By Andersen Of North Texas
07.2021 - 03.2024
Master of Science - Accounting
Texas A&M University - Commerce
Bachelor of Science - Finance
The University of Texas At Dallas
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