Zach Flournoy
Charleston,SC
Summary
Dynamic individual with 8 years industry experience in Logistics Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Builders FirstSource
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager
Builders FirstSource
08.2021 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Dispatcher
Builders FirstSource
10.2016 - 08.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Server/Line Cook/Bartender/Event Planner
Southwood Golf Club
Tallahassee, Florida
06.2014 - 06.2016
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Coordinated schedules and timelines for events.
Education
Bachelor of Arts - Criminology
Florida State University
Tallahassee, FL06-2016
Associate of Arts - Liberal Arts
College of Central Florida
Ocala, FL06-2013
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Planning and Implementation
- Decision-Making
- Inventory Management
- MS Office
- Logistics Management
- Unsurpassed work ethic
Certification
- Lean Six Sigma Certification - Green Belt - Management & Strategy Institute
Timeline
Operations Manager
Builders FirstSource
01.2024 - Current
Operations Manager
Builders FirstSource
08.2021 - 01.2024
Dispatcher
Builders FirstSource
10.2016 - 08.2021
Server/Line Cook/Bartender/Event Planner
Southwood Golf Club
06.2014 - 06.2016
- Lean Six Sigma Certification - Green Belt - Management & Strategy Institute
Bachelor of Arts - Criminology
Florida State University
Associate of Arts - Liberal Arts
College of Central Florida
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