Zach Gray

Senior member of the HR Strategy & Governance team for one of the top internet banks in the country

• Managed a global team of 11, including offshore resources, to deliver HR operational excellence and ensure timely, accurate execution of service delivery activities focused on areas such as associate onboarding, associate offboarding, records management, employee and data change requests and HR systems.
• Spearheaded the successful launch and deployment of Gen 1 AI chatbot and case management tools, enhancing associate support and service efficiency.
• Led cross-functional collaboration to continuously enhance chatbot and case management platforms, driving improved user experience and operational efficiency.
• Accountable for monthly chatbot and case management performance reporting delivered to CHRO and HR Leadership, leveraging data insights to identify process improvement opportunities and drive operational efficiencies.
• Led the migration of legacy HR email inboxes to an enterprise case management system (Deskpro), improving inquiry tracking and response consistency.
• Developed a quarterly HR system access review and validation process in partnership with the HR Risk and Controls lead.
• Designed and implemented a standardized HR data management process that enhanced data integrity, minimized compliance risks, and aligned with enterprise governance policies.
• Identified opportunities for process improvement and implement effective HR operational enhancements, streamlining associate data management and ensuring accurate and timely maintenance of records in the Human Resources Information System (HRIS).

Senior Manager of the HR People Solutions team for the largest digital-only bank in the United States

• Oversaw HR Learning service delivery line, ensuring excellence in enterprise Workday Learning, Talent Management, Performance Management and employee offboarding.
• Collaborated with internal stakeholders to implement and launch a new HR Platform (Workday) and case management system (ServiceNow).
• Developed requirements and spearheaded project teams in deployment of HR digital products across the Ally enterprise, including but not limited to annual objective setting, quarterly touchpoints, year-end evaluations, and compliance trainings.
• Led a diverse team of seven, including four full-time employees and three contractors, overseeing change management over the entire employee experience lifecycle.
• Led and managed the HR governance project, ensuring adherence to compliance standards and optimizing human resources processes.
• Achieved a 12-month average team CSAT score of 95.3% and met 97.4% of case SLAs.

Senior member of the Talent Management team supporting the Audit Service organization.

• Partnered with Audit senior leadership in development and implementation of overall talent/learning strategy framework (Auditor of the Future).
• Manager Early Talent Development Program (ETDP) and Summer Intern learning curriculum / schedule / calendar (included proposing enhancements to the overall structure of program).
• Drove forward the successful execution of Audit’s talent recruiting; Coordinate and drive campus engagement events (i.e., classroom presentations, diversity and inclusion events, student organization events) to acquire top talent.

Senior member of the Talent Sourcing team supporting CFO, Internal Audit, Risk and Compliance organizations.

• Lead Talent Advisor responsible for developing methods to source, evaluate and pipeline key candidates for highly specialized full-time positions across Ally’s corporate functions.
• Leveraged progressive sourcing tools and strategies including networking, social media, candidate databases, professional societies, and diversity organizations, to source top tier talent for Ally.

Member of the Executive Search and Enterprise Sourcing team for the world’s second largest home improvement retail company.

• Provided recruiting and sourcing expertise for highly specialized positions across Lowe’s enterprise.
• Led and implemented source-to-hire automation technology (Entelo) to source, engage, and accelerate Lowe’s talent pipeline.
• Partnered with Lowe’s Innovation Lab senior leadership in the development of compelling job descriptions and to map out effective recruiting and sourcing strategies.