Zach Harbour
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Staff
Publix Super Markets
Jacksonville, Florida
01.2020 - Current
- Delegated daily tasks to coworkers, actively helping those in need of an extra hand to ensure a proactive environment for possible rushes and high traffic times
- Opened and closed the store for my department by accurately counting and balancing register tills and communicating cash losses and their sources to management
- Handled the sales of several different money services, including international money wiring, the sales of bulk gift cards, and money orders, keeping customers' security as a high priority without compromising primer customer service
- Maintained a positive rapport with customers, actively listening to complaints and handling them in an empathetic manner, validating their frustrations and concerns.
Culture Ambassador
Publix Super Markets
Jacksonville, FL
04.2019 - 04.2023
- Integral in region-wide onboarding, facilitating company's mission, history, and creating a welcoming environment for new hires (often providing a thorough walkthrough of the store.) Acted as a liaison between different departments to promote a cohesive and inclusive work environment that communicates efficiently
- Planned and executed team-building activities and events to enhance morale and teamwork within the organization
- Headed department training on the store level, training individual associates in specific job tasks in their department ranging from entry-level positions to positions leading to management
- Assisted in the opening of 2 locations in different areas of Florida.
Cashier
Publix Super Markets
Plantation, Florida
04.2016 - 01.2020
- Processed customer transactions promptly and accurately using POS system
- Handled multiple forms of tender, including cash, debit, contactless, and check
- Provided a friendly and welcoming environment for customers, handling their inquiries efficiently and empathetically.
Education
Cybersecurity -
Broward College
Diploma -
Plantation High School
05.2018
Skills
- Detail Oriented
- Empathetic
- Problem Solving
- Data Analysis
- Communication
- Computer Literacy
- Customer Focus
- Complaint Handling
Timeline
Customer Service Staff
Publix Super Markets
01.2020 - Current
Culture Ambassador
Publix Super Markets
04.2019 - 04.2023
Cashier
Publix Super Markets
04.2016 - 01.2020
Cybersecurity -
Broward College
Diploma -
Plantation High School