Zach Herrera
Amarillo,Texas
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
New Store Opener
HTeaO
Amarillo, TX
05.2020 - Current
- Opened store in accordance with corporate policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of store operations.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed daily operations, client relations and IT.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Provided ongoing support to new employees, addressing any questions or concerns they had regarding the grand opening process.
- Developed comprehensive materials including handouts, PowerPoint presentations and other visual aids to use during training sessions.
- Collaborated with marketing team to create promotional material for grand opening events.
Education
High School Diploma -
Amarillo High School
Amarillo, TX05.2021
Associate of Arts - Graphic Design
Amarillo College
Amarillo, TX05.2025
Skills
- Employee Interviewing
- Leadership Development
- Training Video Production
- Coaching and Development
- Employee Relations
- Training Manuals and Materials
- Public Speaking
Timeline
New Store Opener
HTeaO
05.2020 - Current
High School Diploma -
Amarillo High School
Associate of Arts - Graphic Design
Amarillo College
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