Zach Hill
Lawrence,KS
Summary
High-energy and adaptable employee ready to exceed expectations and empower team members through strong leadership. Skilled in training employees, customer satisfaction, and solving crises. Consistently recognized for team mentality, hard work, and attention to detail.
Overview
10
10
years of professional experience
Work History
Shift Lead Server
Lawrence Beer Company
06.2024 - 12.2024
- Fulfilled acting manager on duty responsibilities, ensuring seamless service and staff performance.
- Resolved customer complaints and problem solved to maintain guest satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Server/Barista/Bartender
The Quay
10.2023 - 03.2024
- Served up to 15 tables at once, made coffee and bar drinks, cleaned restaurant, opened and closed
- Assisted customers in a timely manner and created a friendly, welcoming environment
Lead Barista
Davenport Coffee Lounge
05.2021 - 06.2023
- Managed weekly inventory, ensuring accurate stock levels and placing new orders
- Opened and close café, responsible for cash register and ensuring café is compliant with health code
Server/Barista
The Coupe
06.2021 - 05.2023
- Problem solved in a fast-paced environment and set positive tone for entire guest experience.
- Trained new employees on POS, serving, and barista bar.
Store Clerk
The Merc Co-op
05.2015 - 08.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales of featured products through effective sampling demonstrations and customer engagement.
Administrative Office Assistant
American University Library
08.2019 - 05.2021
- Input all hire, termination, and tax form information for employees in database
- Aid employees of the library in filling out tax, confidentiality, and all new hire forms
- Created purchase orders and invoices for all purchases made for the library
Fred Young Producing Fellow
WBAL-TV
06.2023 - 09.2023
- Produced nightly '11 News at 10', manage entire production process from pre-show planning to live broadcast
- Managed technical issues and unexpected challenges during live broadcasts
- Handled breaking news situations, make quick decisions under pressure
Education
Bachelor of Arts - Public Relations & Strategic Communication
American University
Washington, DC05-2023
Skills
- Customer Service
- Google Workplace
- Microsoft Office Suite
- POS System/Cash Register
- Social Media Strategy
- Graphic Design
- Employee Training
- Problem Solving
- Conflict De-escalation
- Adaptability
Timeline
Shift Lead Server
Lawrence Beer Company
06.2024 - 12.2024
Server/Barista/Bartender
The Quay
10.2023 - 03.2024
Fred Young Producing Fellow
WBAL-TV
06.2023 - 09.2023
Server/Barista
The Coupe
06.2021 - 05.2023
Lead Barista
Davenport Coffee Lounge
05.2021 - 06.2023
Administrative Office Assistant
American University Library
08.2019 - 05.2021
Store Clerk
The Merc Co-op
05.2015 - 08.2019
Bachelor of Arts - Public Relations & Strategic Communication
American University
Similar Profiles
Nick UnderhillNick Underhill
Market Manager - Massachusetts at Hog Island Beer CompanyMarket Manager - Massachusetts at Hog Island Beer Company
Sean SmithSean Smith
Cook at Irondequoit Beer CompanyCook at Irondequoit Beer Company
Caela GrimCaela Grim
Pizza Maker at Dewey Beer CompanyPizza Maker at Dewey Beer Company