Zach Johnson
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
10
10
years of professional experience
Work History
Owner
Stripes Lawn Management
03.2022 - Current
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implement marketing strategies to increase brand awareness and attract new customers.
- Negotiate contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Operations Manager
PCS Security Solutions
04.2019 - 03.2022
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Landscaping Crew Leader
Village Green Lawn & Landscape
03.2014 - 09.2018
- Enhanced curb appeal for residential properties by designing and implementing landscaping projects.
- Improved client satisfaction by effectively managing landscaping crews and ensuring timely project completion.
- Streamlined crew operations by creating efficient daily work schedules and assigning tasks based on individual strengths.
- Reduced equipment downtime by performing routine maintenance on tools and machinery, resulting in uninterrupted productivity.
- Developed strong relationships with clients through clear communication, understanding their needs, and delivering high-quality results within budget constraints.
Education
High School Diploma -
Lakota East High School
Liberty Township, OH05.2011
Skills
- Business Management
- Labor Relations
- Budget Administration
- KPI Management
- Administrative Oversight
- Project Estimating
- Client Service
- Business Administration
- Negotiation
- Business Development
- Staff Hiring
- Business Marketing
- Bidding Processes
- Project Management
- Financial Planning
- Budget Development
- Contract Management
- Relationship Building
- Customer Relations
- Marketing
- Verbal and Written Communication
- Strategic Planning
- Staff Management
- Business Launch
- Small Business Operations
- Operations Management
- Employee Development
- Problem Solving
- Adaptability and Flexibility
- Quality Control
- Creative Thinking
- Leadership Abilities
Timeline
Owner
Stripes Lawn Management
03.2022 - Current
Operations Manager
PCS Security Solutions
04.2019 - 03.2022
Landscaping Crew Leader
Village Green Lawn & Landscape
03.2014 - 09.2018
High School Diploma -
Lakota East High School
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