Zach Kelly
Austin,TX
Summary
Detail-oriented professional with extensive experience in cash handling and financial management. Recognized for fostering a collaborative team environment and enhancing operational processes to drive efficiency and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Delivery Driver
DoorDash
Austin, TX
04.2022 - Current
- Delivered orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Claims Examiner
Texas Workforce Comission
Austin, TX
08.2020 - 10.2020
- Evaluated claims for eligibility based on Texas Workforce Commission guidelines.
- Reviewed documentation to ensure compliance with state regulations and policies.
- Assisted in processing unemployment insurance claims efficiently and accurately.
- Communicated with claimants to gather necessary information and clarify inquiries.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Researched claims and incident information to deliver solutions and resolve problems.
Shift Supervisor
Starbucks
Austin, TX
06.2014 - 08.2020
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed cash and credit card transactions accurately using POS software.
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed inventory levels, overseeing stock replenishment to minimize shortages and waste.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained and mentored team members, fostering a collaborative work environment and improving performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Barista
Starbucks
Austin, TX
09.2012 - 06.2014
- Ensured quality control by consistently monitoring drink accuracy and presentation.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new baristas on beverage preparation and customer service standards.
- Developed strong customer relationships to enhance loyalty and satisfaction.
- Mentored junior staff to foster skill development and teamwork in high-pressure environments.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
Building Manager
Schreiner University
Kerrville, TX
09.2010 - 05.2012
- Responsible for maintaining the numerous event spaces withing the student activity center.
- Facilitated events by ensuring that any audio/visual component was working correctly and by setting up tables, chairs, and other furniture.
- Ensured that any audio or visual systems (sound systems, projectors, lighting, etc.) were well maintained and ready for use.
- Managed access control systems effectively, ensuring authorized entry while preventing unauthorized access to restricted areas in the building.
- Regularly updated building signage and informational materials, ensuring accurate and accessible information for all users of the facility.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
Delivery Driver
Pizza Hut
Kerrville, TX
10.2010 - 05.2011
- Ensured timely delivery of orders to enhance customer satisfaction.
- Managed accurate order processing and payment collection during deliveries.
- Navigated efficiently using GPS systems to optimize delivery routes.
- Made Pizza
Social Media Manager
Robert Earl Keen
Kerrville, TX
09.2009 - 05.2010
- Managed content calendar, ensuring timely delivery of engaging posts across platforms.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends to keep brand's content relevant and engaging.
Intern
Texas Heritage Music Foundation
Kerrville, TX
09.2009 - 05.2010
- Assisted in organizing community music events, enhancing local engagement and participation.
- Developed promotional materials to increase awareness of foundation activities and initiatives.
- Conducted research on music heritage trends to inform programming decisions and strategies.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
No Degree - Psychology/Communication
Schreiner University
Kerrville, TX05-2012
High School Diploma -
Stony Point High School
Round Rock05-2009
Skills
- Cash handling
- Employee training
- Conflict resolution techniques
- Financial management
- Accounting and bookkeeping
- Accounts payable and receivable
- Data analysis
- Customer service
- Active listening
Timeline
Delivery Driver
DoorDash
04.2022 - Current
Claims Examiner
Texas Workforce Comission
08.2020 - 10.2020
Shift Supervisor
Starbucks
06.2014 - 08.2020
Barista
Starbucks
09.2012 - 06.2014
Delivery Driver
Pizza Hut
10.2010 - 05.2011
Building Manager
Schreiner University
09.2010 - 05.2012
Social Media Manager
Robert Earl Keen
09.2009 - 05.2010
Intern
Texas Heritage Music Foundation
09.2009 - 05.2010
No Degree - Psychology/Communication
Schreiner University
High School Diploma -
Stony Point High School