Zach Kinjerski
Green Bay
Summary
Dynamic Operations Manager at Vivint Home Security with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in team leadership and performance monitoring, I empowered staff to take ownership, resulting in improved accountability. Expert in inventory control, I ensured timely delivery of services while fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Operations Manager
Vivint Home Security
11.2018 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Smart Home Professional
Vivint Home Security
12.2016 - 11.2018
- Improved overall system performance by conducting regular maintenance checks and promptly addressing any issues identified during inspections.
- Enhanced customer satisfaction by providing personalized smart home solutions tailored to individual needs.
- Collaborated with sales team to identify potential upselling opportunities, boosting company revenue.
- Coordinated effectively with project managers to ensure timely completion of installations, meeting or exceeding client expectations.
- Managed inventory levels diligently and reordered supplies as needed to avoid stock shortages impacting job completion timelines.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Conducted comprehensive site assessments to determine optimal equipment placement, ensuring maximum efficiency of smart home systems.
Landscape Worker
Buehler Landscaping
05.2016 - 09.2016
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Collaborated with clients to design visually appealing landscapes that met their aesthetic preferences and functional needs.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Coordinated with other landscaping professionals to improve outdoor areas.
Flooring Helper
Macco's Flooring
06.2013 - 12.2015
- Contributed to successful project outcomes by closely following instructions from lead installers and supervisors.
- Cleared work sites of hazardous items.
- Maintained tools and equipment in good working condition.
- Operated variety of power tools and hand tools.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
Education
High School Diploma -
Green Bay Preble
06-2013
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Staff training
- Schedule management
- Inventory control
- Performance monitoring
Timeline
Operations Manager
Vivint Home Security
11.2018 - Current
Smart Home Professional
Vivint Home Security
12.2016 - 11.2018
Landscape Worker
Buehler Landscaping
05.2016 - 09.2016
Flooring Helper
Macco's Flooring
06.2013 - 12.2015
High School Diploma -
Green Bay Preble
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