Zach Moeller
Ayr,NE
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information.
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
18
18
years of professional experience
Work History
Mantiance Clerk
Thermo King Corporation
Hastings, NE
04.2012 - Current
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Generated daily reports of sales activity for management review.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Performed data entry tasks to update customer accounts records.
- Resolved discrepancies between invoices and purchase orders quickly.
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letters, emails, reports, presentations as requested by management.
- Provided administrative support such as scheduling appointments or meetings.
- Scanned documents into digital formats ensuring accuracy of content.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Communicated with customers and employees to answer questions or explain information.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Typed, formatted and edited correspondence and other documents.
- Trained staff members to perform work activities and use computer applications.
- Inventoried and ordered materials, supplies and services.
- Delivered messages and ran errands.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Completed and mailed contracts, invoices or checks.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
Parts Specialist
Orilleys Auto Parts
Hastings, Nebraska
08.2009 - 04.2012
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received customer orders and placed them into the system for processing.
- Provided customers with technical advice regarding parts information and availability.
- Assisted customers with product selection based on their needs.
- Processed returns, exchanges, and refunds in a timely manner.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Ensured that all safety procedures were followed while handling hazardous materials.
- Identified potential problems with defective or damaged parts before they reached customers.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Collaborated with management team members on special projects related to improving processes within the department.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Operated point of sales and parts lookup computer systems.
- Received, examined and reshelved returned parts.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Opened crates to replenish stocked items in proper aisles.
- Coordinated and executed daily parts deliveries to local businesses.
- Performed complimentary services, battery installation, testing and wiper installations.
- Communicated product expertise and department process improvements to meet organizational goals.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Used POS systems to receive payment or obtain credit authorization.
Shop Worker
Snows car clinic
Hastings, Nebraska
10.2006 - 08.2009
- Stocked shelves with merchandise according to company guidelines.
- Organized backroom storage area for easy access to merchandise when needed.
- Maintained cleanliness of store floor, displays and counters in accordance with health regulations.
- Greeted customers warmly as they entered the shop and provided helpful advice about products when requested.
- Assisted with inventory control by restocking shelves as needed throughout the day.
- Collaborated effectively with other shop workers to maintain a positive work environment.
- Collected, arranged, and delivered parts for professionals.
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
Education
Associate of Applied Science - Vehicle Parts And Accessories Marketing Operations
Central Community College Hastings Ne
Hastings, NE05-2011
High School Diploma -
Adams Central Jr-Sr High School Sch
Hastings, NE05-2009
Skills
- Returns processing
- Technical knowledge
- Warehouse Operations
- Parts documentation
- Shipping and receiving
- Parts identification
- Stock control
- Sales Support
- Problem-solving skills
- Cycle counting
- Ordering parts
- Product Merchandising
- Invoice Processing
- Vehicle operations knowledge
- Sales Training
- Improving customer satisfaction
- Replacement parts identification
- Customer Service
- Catalog and parts familiarity
- Forklift Operation
- Delivery Coordination
- Verbal and written communication
- Reviewing deliveries
- Goal Setting
- Team Collaboration
- Order Fulfillment
- Suggestive Selling
- Verbal and writing communication
- Sales expertise
- Supply tracking
- Billing and coding
- Customer Satisfaction
- Administrative tasks
- Schedule and calendar management
- Handling payments
Timeline
Mantiance Clerk
Thermo King Corporation
04.2012 - Current
Parts Specialist
Orilleys Auto Parts
08.2009 - 04.2012
Shop Worker
Snows car clinic
10.2006 - 08.2009
Associate of Applied Science - Vehicle Parts And Accessories Marketing Operations
Central Community College Hastings Ne
High School Diploma -
Adams Central Jr-Sr High School Sch