Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Zach Posa

Palm Springs,CA

Summary

I am very flexible in whatever field I am placed in with the ability and motivation to step above what is expected of me, including branching into over groups responsibilities and helping junior and senior crew members when I can. I bring a positive atmosphere that promises to rope in customers to want to come again and again looking for my service, and provide the best experience my customers could possibly have regardless of the circumstances.

Overview

4
4
years of professional experience

Work History

Server

The Village
02.2022 - Current
  • Started as host, then busser, food runner, and finally server.
  • Managed reservations through phone call, online, and in person using OpenTable and without.
  • Responsible for setting up and cleaning tables and chairs.
  • Set up televisions to relevant sports programs in absence of manager assistance.
  • Coordinated and organized staff during busy days such as Super Bowl or holidays.
  • Coordinate between kitchen and servers.
  • Inspected dishes and utensils for cleanliness.
  • Assisted wait staff with timely food delivery and guest requests.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Assisted with bar area preparation in absence of bartender.
  • Increased sales significantly by upselling higher-end products to customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Team Member

Tutti Fruitti Frozen Yogurt
07.2020 - 02.2022
  • Assisted with inventory counts and stocking of merchandise.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Training new team members, sometimes multiple at the same time
  • Cleaned and organized kitchen, dining and service areas.
  • Making several products including custom made smoothies, fruit bowls, and juices
  • Working as cashier, communicating with customers and handling cash

Education

Associate of Arts - Film Production

College of The Desert
Palm Desert, CA
01.2025

High School Diploma -

Palm Springs High School
Palm Springs, CA
06.2020

Skills

  • Managing up to ten servers and bartenders at a time
  • Organizing and securing reservations online or in person
  • Front of house cleaning and preparation, including table setting and television set-up
  • Bussing and food running in a quick and efficient fashion
  • Interacting with customers in a positive attitude and upselling higher end products
  • Minor skill in bar preparation and beverage making
  • Team leading in absence of manager far beyond my expected responsibilities
  • Using cash register and POS systems on a regular basis for all forms of payments from cash, apple pay, debit, credit and so on
  • Maintaining a professional attitude regardless of business or short staff
  • Assisting and training new or old team members when confused or in need of help

Additional Information

References

  • Kelly Anne Tompson(Village Shift Manager): 760-660-8854
  • Paul Castrejon(Village Shift Manager/Head Chef): 760-673-8111
  • David Mariner(Village General Manager): 760-218-7536
  • Tareef Talala(Village Owner): 760-408-7065
  • Roula Talala(Village Owner): 760-333-5338
  • Francisco Darcos(Tutti Frutti Shift Manager): 760-534-6787

Timeline

Server

The Village
02.2022 - Current

Team Member

Tutti Fruitti Frozen Yogurt
07.2020 - 02.2022

Associate of Arts - Film Production

College of The Desert

High School Diploma -

Palm Springs High School

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Zach Posa