Zachary Ray
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional opportunities utilizing interpersonal skills, customer service, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Wesco Distribution
05.2023 - Current
- Safely operate forklifts and reach trucks according to OSHA standards and worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Accurately moved customer orders to meet shipment timetables and minimize errors.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
- Processed customer service orders promptly to increase customer satisfaction.
Warehouse Associate
Elgi Air Compressor USA
11.2022 - 05.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Responded proactively and positively to rapid change.
Customer Service Carcierge
Go Rentals
06.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes while maintaining a professional demeanor, ensuring positive interactions with customers.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
Customer Service Representative- Seasonal
Macy's
11.2020 - 03.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Server
Jim and Nicks BBQ
10.2019 - 11.2020
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Lead Server
Blind Box BBQ
08.2016 - 02.2019
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Education
High School Diploma -
Shawnee Mission Northwest
Shawnee, KS05.2015
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Self-Motivated and Disciplined
Awards
- Captain of high school basketball team (2011-2013)
- President of Fellowship of Christian Athletes (2011-2013)
Timeline
Warehouse Associate
Wesco Distribution
05.2023 - Current
Warehouse Associate
Elgi Air Compressor USA
11.2022 - 05.2023
Customer Service Carcierge
Go Rentals
06.2021 - 11.2022
Customer Service Representative- Seasonal
Macy's
11.2020 - 03.2021
Server
Jim and Nicks BBQ
10.2019 - 11.2020
Lead Server
Blind Box BBQ
08.2016 - 02.2019
High School Diploma -
Shawnee Mission Northwest
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