Zachary Ray
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional opportunities utilizing interpersonal skills, customer service, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Wesco Distribution
2023.05 - Current
- Safely operate forklifts and reach trucks according to OSHA standards and worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Accurately moved customer orders to meet shipment timetables and minimize errors.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
- Processed customer service orders promptly to increase customer satisfaction.
Warehouse Associate
Elgi Air Compressor USA
2022.11 - 2023.05
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Responded proactively and positively to rapid change.
Customer Service Carcierge
Go Rentals
2021.06 - 2022.11
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes while maintaining a professional demeanor, ensuring positive interactions with customers.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
Customer Service Representative- Seasonal
Macy's
2020.11 - 2021.03
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Server
Jim and Nicks BBQ
2019.10 - 2020.11
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Lead Server
Blind Box BBQ
2016.08 - 2019.02
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Education
High School Diploma -
Shawnee Mission Northwest
Shawnee, KS05.2015
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Self-Motivated and Disciplined
Awards
- Captain of high school basketball team (2011-2013)
- President of Fellowship of Christian Athletes (2011-2013)
Timeline
Warehouse Associate
Wesco Distribution
2023.05 - Current
Warehouse Associate
Elgi Air Compressor USA
2022.11 - 2023.05
Customer Service Carcierge
Go Rentals
2021.06 - 2022.11
Customer Service Representative- Seasonal
Macy's
2020.11 - 2021.03
Server
Jim and Nicks BBQ
2019.10 - 2020.11
Lead Server
Blind Box BBQ
2016.08 - 2019.02
High School Diploma -
Shawnee Mission Northwest
Similar Profiles
Carlos TrujilloCarlos Trujillo
Warehouse Operations Supervisor at Wesco DistributionWarehouse Operations Supervisor at Wesco Distribution
Jared GentileJared Gentile
Demand Creation Representative at Wesco DistributionDemand Creation Representative at Wesco Distribution
Virendra Kumar ChaudharyVirendra Kumar Chaudhary
Senior Solution Architect at Wesco DistributionSenior Solution Architect at Wesco Distribution