Zach Sylvester
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Consumers Credit Union
05.2022 - 08.2024
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Developed highly empathetic member relationships and earned reputation for exceeding service standard goals.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Sylvester Docks- Co/Startup Founder
04.2020 - 06.2024
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
Education
Bachelors - Management
Northern Michigan University
Marquette, MI05.2026
High School Diploma -
Mattawan High School
Kalamazoo, MI05.2022
Skills
Relationship Building
Flexible and Adaptable
Critical Thinking
Teamwork and Collaboration
Friendly, Positive Attitude
Calm Under Pressure
Accomplishments
2022 High school ski team captain
2022 first team all conference champions
Certification
Pursuing my welders certificate (2026)
Hobbies
I love all outdoor activities like skiing, snowmobiling, golfing, surfing, and sailing, especially when I can enjoy them with friends and family.
Timeline
Member Service Representative
Consumers Credit Union
05.2022 - 08.2024
Sylvester Docks- Co/Startup Founder
04.2020 - 06.2024
Bachelors - Management
Northern Michigan University
High School Diploma -
Mattawan High School
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