Zach T. Moore
Caldwell,ID
Summary
Resilient leader with a proven track record in healthcare project management, excelling in implementation strategy and process improvement. Spearheaded initiatives that drove operational efficiencies, reduced manual labor, eliminated duplicative work processes, and increased customer satisfaction. Adept at stakeholder engagement and cross-functional team leadership, fostering strong relationships to achieve organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Implementations
Daniels Health
12.2024 - Current
- Develop and execute business strategies to support organizational goals. Leading to a growth of the business in 2025 that exceeded the first 18 years of the company's existence.
- Oversaw implementation projects with over 40 healthcare systems in 2025. The top four of these systems included a total of 5,724 accounts.
- Partner with leaders from other areas of the business to build cohesive processes that leverage the strengths and skillsets of teams and team members.
- Focus on continuous improvement projects and driving operational efficiencies.
- Led the development of a proprietary application for electronically capturing data in the field.
- Led the development of a data management portal to more efficiently review and analyze data, place product orders, create installation plans and schedules, and monitor business pipeline needs. Decreasing manual labor hours required for these tasks by more than 40%.
- Oversaw the creation and implementation of project management software to centralize communication and document storage, increase task accountability and visibility, track project status, and develop more detailed project reporting.
- Provide guidance and support to customers, sales/account management, operations, transportation, supply chain, field service, implementation, and commercial finance/contracts from kickoff to closing of implementation projects.
- Responsible for leading internal and external meetings representing and communicating the organization's values and mission, competitive advantages, and processes that allow for unmatched customer support and flawless execution.
Implementation Project Manager
Daniels Health
01.2022 - 12.2024
- Managed the execution of implementation projects for medical waste systems in healthcare settings within the United States.
- Performed pre-installation site assessments to identify project scope, risks, and materials and resources needed for implementation.
- Conducted project planning meetings with internal and external stakeholders.
- Facilitated communication between customers, sales, supply chain, operations, account management, finance, field service, and implementation.
- Developed project schedules.
- Coordinated logistics for project materials.
- Led internal team members and third party installers performing work on site.
- Monitored project timelines and risks.
- Conducted frequent project status meetings with internal and external stakeholders.
Field Operations Specialist
GOJO Industries
10.2018 - 10.2021
- Managed and monitored numerous healthcare projects simultaneously to ensure project timeline and deliverables are being met.
- Assembled project data to identify project scope as well as materials and resources needed.
- Obtained quotes and awarded installation projects to third party installers.
- Collaborated with the sales support team and third party contractors to execute implementation projects in territory.
- Facilitated communications between third party vendors, customers, and the sales team.
- Coordinated schedules and tasks for Field Service Representatives.
Field Service Manager
Daniels Health
01.2017 - 08.2018
- Interviewed, hired, trained, and developed Field Service Representatives in the territory.
- Worked with Field Service Representatives to develop higher levels of efficiency, understand and monitor performance dashboards and metrics, and drive KPIs.
- Established strong relationships with customers in territory and was the key contact for customer support.
- Surveyed hospitals to assess scope of work for hospital installation projects in territory.
- Worked with the sales team to evaluate potential new customers in the pipeline to coordinate and allocate proper resources.
- Provided installation support, managed installation projects on site.
Field Service Representative
GOJO Industries
08.2015 - 12.2016
- Executed pre-installation site assessments.
- Conducted quality assessments, technical troubleshooting, and installation support.
- Collaborated with the Field Operations team and installation partners to support implementation projects.
- Addressed service and quality issues with best-in-class response time.
- Planned and executed weekly work autonomously (remote position).
Department Supervisor
Lowe's Home Improvement/The Home Depot
03.2010 - 08.2015
- Provided direct customer support; promptly responded to customer inquiries and requests; followed through on all critical customer care escalations.
- Managed departmental and store-wide projects.
- Performed store opening and closing tasks including alarm system management, opening and closing tills, cash transfer, vault securement, safety inspections, and store procedural checklists.
- Interviewed job candidates; trained staff; identified individual development needs.
- Monitored and managed inventory levels.
- Maintained productive relationships with vendors.
Education
Bachelor of Science - Business
Capella University
05.2019
Skills
- Implementation strategy
- Project management
- Process optimization
- Stakeholder engagement
- Healthcare systems knowledge
- Cross-functional team leadership
- Business process mapping
- Data analysis
- Customer relationship management
- Problem solving
- Adaptability and flexibility
- Relationship building
Certification
Project Management Professional (PMP), 3845651
Timeline
Director of Implementations
Daniels Health
12.2024 - Current
Implementation Project Manager
Daniels Health
01.2022 - 12.2024
Field Operations Specialist
GOJO Industries
10.2018 - 10.2021
Field Service Manager
Daniels Health
01.2017 - 08.2018
Field Service Representative
GOJO Industries
08.2015 - 12.2016
Department Supervisor
Lowe's Home Improvement/The Home Depot
03.2010 - 08.2015
Bachelor of Science - Business
Capella University