Summary
Overview
Work History
Education
Skills
Timeline
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Zachary West

Chicago,IL

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed as a Box Office Manager at DePaul University School of Music. Proven ability to enhance guest engagement and streamline operations, utilizing cash handling expertise to improve efficiency and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Server

Alamo Drafthouse
02.2024 - Current
  • - -Provided exceptional customer service by promptly addressing guest inquiries and concerns.
  • Coordinated food and beverage orders with kitchen staff to ensure timely delivery to guests.
  • Maintained cleanliness and organization of dining area, contributing to positive guest experiences.

Box Office Manager

Depaul University School of Music
07.2021 - 12.2023
  • Managed daily box office operations, ensuring efficient ticket sales and customer service.
  • Implemented streamlined ticketing processes(spectrix ticketing program), enhancing customer experience and reducing wait times.
  • Overseeing the payment and scheduling for community music classes


Legal Assistant

Law Office of Jonathan Schlack
01.2023 - 07.2023
  • Assisted attorneys in preparing legal documents and correspondence for workers comp and personal injury law
  • Organized and maintained case files, ensuring easy access to critical information: medical summaries, HIPPA documents
  • Provided clients with friendly customer service while obtaining case details over the phone


Education

Performing Arts Management

DePaul University
Chicago, IL
06-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Alamo Drafthouse
02.2024 - Current

Legal Assistant

Law Office of Jonathan Schlack
01.2023 - 07.2023

Box Office Manager

Depaul University School of Music
07.2021 - 12.2023

Performing Arts Management

DePaul University

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Zachary West