Zachariah Kline
Metamora,IL
Summary
Experienced Service Manager with a strong focus on team leadership, technical troubleshooting, and customer service. Proven track record in streamlining processes and enhancing service quality to drive operational efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Results-driven Service Manager with expertise in team leadership and operational efficiency. Proven ability to enhance service delivery and customer satisfaction through strategic problem-solving and process improvements.
Overview
6
6
years of professional experience
Work History
Service Manager
Herc Rentals
Morton, IL
02.2025 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw equipment maintenance schedules to minimize downtime and enhance reliability.
- Trained staff on product knowledge and safety protocols, improving team performance.
- Assisted in resolving customer inquiries and complaints, fostering positive relationships.
- Implemented process improvements that streamlined workflow and increased operational efficiency.
- Coordinated inventory management to optimize stock levels and reduce excess costs.
- Monitored service metrics to identify trends and recommend enhancements for service quality.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored service staff performance and provided feedback for improvement.
Field Service Technician
Herc Rentals
Morton, IL
03.2020 - 02.2025
- Diagnosed and repaired equipment malfunctions, ensuring operational efficiency and minimizing downtime.
- Conducted preventive maintenance on rental machinery, enhancing reliability and extending equipment lifespan.
- Collaborated with customers to understand service needs and provided tailored technical support solutions.
- Trained junior technicians on equipment handling and safety protocols, fostering a culture of safety and competence.
- Led troubleshooting initiatives in the field, resolving complex issues efficiently to maintain high service standards.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Education
Automotive And Diesel Repair
Universal Technical Institute
Glendale Heights, IL07-2010
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Goal oriented
- Trustworthy and honest
- Workplace safety
- Employee relations
- Staff motivation
Timeline
Service Manager
Herc Rentals
02.2025 - Current
Field Service Technician
Herc Rentals
03.2020 - 02.2025
Automotive And Diesel Repair
Universal Technical Institute