Zachariah Milliken
Smithfield,PA
Summary
Proven leader with a track record of enhancing customer satisfaction and sales growth at BFS Companies. Excelled in staff training and development, boosting team motivation and efficiency. Skilled in financial management and customer relations, achieving consistent sales growth. Demonstrated problem-solving prowess, significantly reducing operational discrepancies. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
BFS Companies
456 Morgantown St. Uniontown, Pa 15401
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Above average auditory, applications in most circumstances. My previous assistant manager position was comparable to an auditing position.
- Balanced- Money and inventory.
- Managed Lottery and sales.
CSR
BFS Companies
456 Morgantown St. Uniontown, Pa 15401
07.2021 - 07.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with customers by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
CSR
Exxon Gas Station
1340 Georges Fairchance Rd. Smithfield, Pa 15478
01.2021 - 07.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Managed the register.
Saw Operator
North West Hardwood Sawmill
1152 National Pike. Hopwood, Pa 15445
01.2020 - 01.2021
- Reduced material waste with precise measurements and effective use of raw materials.
- Adapted to varying project requirements by quickly learning new techniques and adjusting saw settings as needed.
- Maintained an organized workspace through diligent cleaning practices, ensuring debris removal after each shift for optimal productivity.
- Increased production efficiency by maintaining saw equipment and performing regular blade replacements.
- Completed special cuts, grooves and bevels to produce desired looks.
- Monitored and inspected sawing machine operations to detect any malfunctions.
- Achieved consistent product quality by adhering to standardized manufacturing processes during all phases of saw operation tasks.
Lumber Puller
North West Hardwood Sawmill
1152 National Pike. Hopwood, Pa 15445
06.2016 - 01.2020
- Well versed in safety procedures due to job field being a respectfully dangerous work environment if not following procedures to keep you and other staff safe at all times.
- Grabbing boards, moving to their designated location.
- Maintained open communication with supervisors, providing updates on progress and addressing any concerns promptly.
- Adapted quickly to changing priorities, adjusting tasks accordingly while maintaining focus on overall objectives.
- Improved warehouse efficiency by organizing and maintaining a clean work environment.
- Promoted positive work culture by actively participating in team meetings and events, fostering strong relationships among colleagues.
- Exceeded performance goals regularly, consistently pulling orders accurately and efficiently within designated timeframes.
Education
High School Diploma -
Albert Gallatin Area Senior High School
Uniontown, PA06.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Staff Training and Development
- Staff Management
- Employee Scheduling
- Recruiting and interviewing
- Customer Relationship Management (CRM)
- Compliance understanding
- Sales Growth
- Policy Enforcement
- Financial Management
- Customer Service
- Time Management
- Multitasking
- Problem-Solving
- Organizational Skills
- Goal Setting
Restoration/Modifications to Vehicles
I am half owner of a car club and have a deep admiration of doing anything related to cars. I have a project car that I am fully restoring currently on my own.
Timeline
Assistant Manager
BFS Companies
07.2022 - Current
CSR
BFS Companies
07.2021 - 07.2022
CSR
Exxon Gas Station
01.2021 - 07.2021
Saw Operator
North West Hardwood Sawmill
01.2020 - 01.2021
Lumber Puller
North West Hardwood Sawmill
06.2016 - 01.2020
High School Diploma -
Albert Gallatin Area Senior High School