Summary
Overview
Work History
Education
Skills
Timeline
Generic
Zachariah Nieves

Zachariah Nieves

Kissimmee

Summary

Highly efficient Customer Service Rep. well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Can promptly identify needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

3
3
years of professional experience

Work History

Seasonal Associate

PINK Victoria Secret
07.2024 - 02.2025
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Bagged or packaged purchases and wrapped gifts.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Gate Agent

Bags Inc.
11.2023 - 11.2023
  • Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
  • Streamlined gate operations for timely departures and minimized delays.
  • Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
  • Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.

Admissions Host

Island H20 Waterpark
06.2022 - 11.2022
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Maintained clean and organized venue to create pleasant experience for guests.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Monitored events to identify potential problems and minimize disruptions.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Provided information about current and future events at facility.
  • Reviewed tickets for authenticity and applicability to particular event.

Education

High School Diploma -

NeoCity Academy
05.2022

Skills

  • Customer Service & Inquiries
  • Cashier Experience
  • Ticketing
  • Suspicious Activity Monitoring
  • Help Patrons
  • Sales promotions
  • Client Satisfaction
  • Checking Guests In and Out

Timeline

Seasonal Associate

PINK Victoria Secret
07.2024 - 02.2025

Gate Agent

Bags Inc.
11.2023 - 11.2023

Admissions Host

Island H20 Waterpark
06.2022 - 11.2022

High School Diploma -

NeoCity Academy

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