Zachariah Ransleben
San Antonio,TX
Summary
Versatile Account Manager with a proven track record at USAA, specializing in compliance management and fraud investigation. Excelled in leadership roles, demonstrating effective team contribution and incident management. Achieved significant improvements in operational efficiency and client support, leveraging skills in Microsoft 365 and network administration.
Overview
8
8
years of professional experience
Work History
Account Manager
USAA
05.2024 - Current
- Managed deposit accounts with a focus on financial security and policy adherence.
- Investigated potential fraud cases while maintaining confidentiality and discretion.
- Certified in Regulations E, D, C, CC, and Z to ensure compliance with federal banking standards.
- Utilized specialized certification to handle Regulation E cases with precision.
- Offered product and service consultations and employed upselling techniques.
Radar Operator
U.S. Army
02.2020 - 04.2023
- Directed meetings with officers and managers to enhance operational efficiency.
- Adhered to compliance standards to maintain radar operation efficiently.
- Executed extensive administrative functions, overseeing confidential data and managing classified materials with caution.
- Ensured efficient vehicle placement and movement to support high-priority operation logistics.
Customer Service Associate
H-E-B
04.2017 - 12.2019
- Provided outstanding customer service, consistently exceeding expectations to ensure satisfaction and task completion.
- Directed restocking activities, ensuring shelves remained fully stocked.
- Carried out in-store assessments and contributed to maintaining high safety standards.
Education
Associate of Applied Science - Information Technology Cybersecurity Specialist
St. Philip's College
San Antonio, TX05.2025
Skills
- Incident Management
- Microsoft 365
- Effective Team Contributor
- Network Administration
- Leadership
- Prioritization and Scheduling
- Client Support
- Compliance management
- Fraud investigation
Projects
Microsoft Azure, Configure and Manage Data storage, Network Services and Remote access, Monitor and troubleshoot Windows 11, Windows 10, and Windows Server 2019 and Windows Server 2016, Implemented Hyper-V, Active Directory and User Account Management, Setup Printing and Resource Access in Windows Server 2019 Cisco Packet Tracer, Set up Small Business Routing and network connectivity, Set up Public Library network connectivity and staff private network access
Timeline
Account Manager
USAA
05.2024 - Current
Radar Operator
U.S. Army
02.2020 - 04.2023
Customer Service Associate
H-E-B
04.2017 - 12.2019
Associate of Applied Science - Information Technology Cybersecurity Specialist
St. Philip's College
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