Zachary Hefner
Phoenix,AZ
Summary
Finance major with a strong academic record and a dedication to success. Applies leadership and discipline learned as an Eagle Scout to all areas of life. Committed to personal growth and making the most of opportunities presented.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Grand Canyon Education
Phoenix, AZ
12.2023 - 10.2024
- Utilized knowledge base to answer inquiries from callers quickly and effectively.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every caller.
- Maintained strong call control and quickly worked through scripts to address problems.
Lifeguard
Cedar Fair, L.P, Knott's Berry Farm
Buena Park, CA
05.2024 - 08.2024
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Senior Patrol Leader
Boy Scouts of America
09.2022 - 04.2023
- As the senior patrol leader, I was entrusted with the responsibility of managing the troop's overall operation.
- Took charge of and planned troop meetings, led the patrol leaders' council, and coordinated campouts, hikes, and all other outdoor activities.
- Assisted with the planning and execution of special events such as fundraisers or service projects.
ASB
La Serna High School
08.2019 - 06.2022
- As a student in ASB, I was involved in planning, organizing, and participating in many activities throughout the year.
- Helped me develop leadership skills and contributed to the vibrant spirit of our school community.
- Coordinated the planning, budgeting and execution of multiple large-scale school events such as dances and pep rallies.
Math Tutor
Volunteer Work
, CA
08.2021 - 06.2023
- Assisted students with understanding mathematical concepts such as algebra, geometry, and calculus.
- Provided individualized tutoring sessions to help students enhance their math skills.
- Explained various methods for solving equations and other math problems.
Education
Bachelor of Science - Finance And Economics
Grand Canyon University
Phoenix, AZ12-2025
La Serna High School
Whittier, CA06.2023
Skills
05-202408-2024
Accomplishments
- 2nd Degree Black Belt in Tae Kwon Do
- Eagle Scout in Boyscouts
- Presidents List All 4 Years of High School
- Presidents List Fall 2023, Spring 2024 @ Grand Canyon University
Affiliations
- Finance and Economics Club
- Financial Planning Club
- Chess Club
Timeline
Lifeguard
Cedar Fair, L.P, Knott's Berry Farm
05.2024 - 08.2024
Call Center Representative
Grand Canyon Education
12.2023 - 10.2024
Senior Patrol Leader
Boy Scouts of America
09.2022 - 04.2023
Math Tutor
Volunteer Work
08.2021 - 06.2023
ASB
La Serna High School
08.2019 - 06.2022
Bachelor of Science - Finance And Economics
Grand Canyon University
La Serna High School
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