Zachary Altena
Grand Rapids,MI
Summary
Diligent and forward-thinking professional focused on always growing customer base and increasing revenue numbers. Persuasive communication style and top conflict resolution strengths. Comfortable working under pressure and maintaining high energy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a full-time position that offers professional challenges utilizing interpersonal abilities, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
2/90 Sign Systems
Grand Rapids, MI
03.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Logistics Account Executive
Total Quality Logistics Inc.
Grand Rapids, MI
08.2023 - 03.2024
- Streamlined operations by implementing efficient logistics strategies and processes utilizing TMS software.
- Reduced transportation costs through effective route planning and execution.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Studio Manager/Audio Engineer
212 Recording
Altamonte Springs, FL
11.2018 - 06.2023
- Worked with hundreds of clients; thousands of projects completed.
- Managing multiple studio sessions throughout the day.
- Using expertise and customer service skills to resolve customer concerns and promote loyalty.
- Maintaining positive customer relations by addressing problems head-on and implementing successful solutions.
Education
Bachelor Of Applied Science - Music Business
Full Sail University
Winter Park, FL09.2017
Skills
- Client Management
- Customer Relations
- Interpersonal Skills
- Excellent Communication
- Voice Recording
- Audio Mixing
References
Nate Heyboer: TQL; 616-745-4646
JP Botero: 212 Recording; 321-277-9829
Timeline
Customer Service Representative
2/90 Sign Systems
03.2024 - 08.2024
Logistics Account Executive
Total Quality Logistics Inc.
08.2023 - 03.2024
Studio Manager/Audio Engineer
212 Recording
11.2018 - 06.2023
Bachelor Of Applied Science - Music Business
Full Sail University