Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zachary Ames

Grand Rapids,MI

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account-manager

SEO Brothers
10.2023 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Marketing Coordinator

SEO Brothers
01.2023 - 10.2023
  • Planned and maintained social media accounts.
  • Boosted brand awareness with target customer demographics with social and email campaigns.
  • Created engaging long-form content on company website to grow organic visibility.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.
  • Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.

Account Executive

SEO Brothers
06.2022 - 10.2023
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Managed sales cycle to maintain solid customer base.
  • Gained understanding of goals, objectives and processes to meet client business needs.

Advanced Repair Agent

GeekSquad
04.2017 - 06.2022
  • Performed regular upgrades to update systems and improve operability.
  • Arranged maintenance sessions to discover and mend inefficiencies.
  • Provided customers with troubleshooting, repair and support services.
  • Assembled, maintained and repaired system hardware.


Sales Associate

Best Buy
06.2016 - 04.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Associate of Arts - Marketing

Grand Rapids Community College
Grand Rapids, MI
06.2022

Skills

  • Sales Development
  • Project Management
  • Account Management
  • Lead Development
  • Client Relationship Management
  • Customer Relationships
  • CRM Software
  • Sales Meetings and Orientations

Certification

  • HubSpot SEO Certification
  • Customer Service Specialist
  • SEO Expert- LinkedIn
  • Apple Certified Technician

Timeline

Account-manager

SEO Brothers
10.2023 - Current

Marketing Coordinator

SEO Brothers
01.2023 - 10.2023

Account Executive

SEO Brothers
06.2022 - 10.2023

Advanced Repair Agent

GeekSquad
04.2017 - 06.2022

Sales Associate

Best Buy
06.2016 - 04.2017

Associate of Arts - Marketing

Grand Rapids Community College

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Zachary Ames