Zachary Anderson
Plano,TX
Summary
Well-qualified Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Assistant Community Manager
RPM Living - The Starling
08.2024 - Current
- Assisted with the transition of ownership and management change at The Starling
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
Leasing Consultant
NRP Group - The Starling
04.2024 - 08.2024
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Property Manager
Sundowner Princeton LLC
12.2021 - 04.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services to increase customer retention and satisfaction
- Assist with start-up of new business in competitive market
- Develop and implement office processes and procedures
- Generate and follow up on leads
- Work with vendors and contractors to facilitate efficient implementation of new systems and services
Assistant Property Manager
Lucas Storage
03.2019 - 12.2021
- Managed store during a rapidly expanding competitor market
- Exceeded Revenue and operation goals
- Increased customer satisfaction and reduced complaints
- Increased customer retention and generated leads which created an influx of new customers
- Worked to implement new products, systems, and services
Department Lead, Men's
Old Navy Fairview
08.2017 - 03.2019
- Promoted from sales associate to Men’s department lead, September 2018
- Trained new associates on the utilization of POS system and company procedures
- Transported bulk merchandise from loading dock to sales floor for merchandising
- Performed excellent customer service to achieve outstanding customer service ratings and ensure repeat business
Keyholder/Sales Associate
Rita’s Italian Ice
02.2017 - 08.2017
- Successful completion of online training to become the location Certified Ice Maker
- Promoted to Keyholder position responsible for opening/closing duties
- Ensured POS cash drawer was balanced at the end of each day
- Assisted owner with outside event planning and execution
Education
High School Diploma -
Allen High School
05.2018
Skills
- Microsoft Office
- Issue and Resolution Tracking
- Collaborative Team Player
- Troubleshooting Network Issues
- Scheduling and Coordinating
- Sales and Marketing
- Customer Service
- Accounts Payable
- Fair Housing Regulations
- Organizational capabilities
- Leasing
- Property Management
Timeline
Assistant Community Manager
RPM Living - The Starling
08.2024 - Current
Leasing Consultant
NRP Group - The Starling
04.2024 - 08.2024
Property Manager
Sundowner Princeton LLC
12.2021 - 04.2024
Assistant Property Manager
Lucas Storage
03.2019 - 12.2021
Department Lead, Men's
Old Navy Fairview
08.2017 - 03.2019
Keyholder/Sales Associate
Rita’s Italian Ice
02.2017 - 08.2017
High School Diploma -
Allen High School
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