Zachary Arzani
Las Vegas,NV
Summary
Looking to obtain a position at Moncler in Las Vegas, Nevada, where I am able utilize my skills and knowledge in a method that is beneficial not only for myself, but more importantly, Moncler.
Overview
7
7
years of professional experience
Work History
Sales Advisor
Van Cleef & Arpels
04.2024 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by offering advice on purchases and promoting additional products.
- Held store opening and closing key responsibility.
- In charge of counting registers.
- Handled difficult situations professionally by addressing customer concerns and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Developed long-lasting client relationships by providing exceptional customer service and providing curated in and out of store experiences.
- Recorded accurate and efficient records in customer database.
- Held the store to a high standard with proper visual merchandising protocols.
- In charge of high price point items on a consistent basis during our sales ceremony, obligated to maintain proper security measures.
Expert Client Advisor of Women's Ready to Wear | New Hire Trainer
Louis Vuitton
06.2021 - 03.2024
- To date, have trained 40+ newly hired employees at all different positions including but not limited to Client Advisors, Managers, and Back Operations on the world of Louis Vuitton and their concept of luxury sales
- Over a two week period new team members shadow to observe and educate on the standards of: the process of a full client experience, product knowledge and history of Louis Vuitton, operating a POS system, data analytics on client book, ordering items not available in store, and maintaining an organized work environment
- Provide high profile clients a one on one experience at our numerous locations, curating outfits for special events
- Persistently provides a seamless interaction for public figures and/or high net-worthed figures
- Entrusted with privileged banking information for elite, VIP clients, to make discretionary purchases on their behalf
- After viewing corporate buy books, will create a map of certain dates for when collections will be launching and orderable; in detail of item per SKU volume and size availability
- Is seen as an expert in Women's Ready to Wear for Vuitton and competitors in the luxury world
- Work alongside our seamstress, to provide alterations on our silhouettes
- Creates customizable products for a brand loyalist, after facilitating communication and obtaining approval from our Paris flagship locations
- Communicate to all of Louis Vuitton Americas to acquire products in demand
- Directly involved in corporate meetings and events to stay aligned with the company's future plan of action
- Utilize a business phone to stay personally connected for any client needs or concerns
- Coordinated and executed dinners and events to continue the growth of the relationship
- Leads opening ceremonies on styling sessions cultivated around current trends and inventory to drive a confident sales team on the floor
- Process shipments, organized stock shelves, assisted in store opening and closing procedures, new floor sets, and building display walls
- Utilizes my personal skills to build long lasting connections with loyal clients as a Client Advisor
- Achieves or exceeds monthly personal goals of total: sales, client outreach, and high end products
- Building a full lifestyle experience with the client, by selling in cross categories
- Studied Louis Vuitton in depth from launch year - present year, to better educate clients on the savior faire
- Consistently kept up-to-date on current fashion trends, through runway shows and media
- Observed craftsmen in person to better educate myself as the Aftercare Service Expert, on leathers, hand stitching detailing on bags, and quality of product, to alleviate the extensive process of our repairs to elevate the client experience
- Frequently handles large amounts of cash transactions on the register
- Was titled Service Ambassador for the being an influential leader on the maison to provide assistance to Client Advisor as needed
Full-Time Sales Associate | Full-Time Backstock
Coach
10.2019 - 03.2021
- Processed shipments, organized stock shelves, and fulfilled store found orders
- Utilized my personal skills to build lasting connections with loyal clients as a sales associate
- Achieved or exceeded monthly personal goals of total: Sales, UPT, ADT, SPH, Client outreach
- Assisted in store opening and closing procedures, new floor sets, and building display walls
- Built a lifestyle experience with the client, by selling in cross categories
- Studied Coach in depth from launch year - present year, to better inform clients on the luxury brand
- Consistently kept up-to-date on current fashion trends, through runway shows and media
- Worked alongside craftsmen to educate myself on leathers, hand stitching detailing on bags, and quality of product
- Frequently handled large amounts of cash transactions on the register
Server | Cocktailer
Uncle Julio's
10.2017 - 07.2019
- Ensured customers received high quality service during visits
- Assisted other team members in their zones as well as my own
- Collected and assured accuracy of payments
- Maintained precise appearance of guests table setting during high volume times
- Upsold customers to a higher quality/priced drink and/or entree
Trainer | Mentor
Uncle Julio's
10.2017 - 07.2019
- Held training in a classroom setting for all incoming servers
- Tested new employees on all drink and food items quality and presentation
- Observed trainees during shifts to confirm they had obtained all knowledge needed to meet Uncle Julio's standards
Education
general education courses
College of Lake County
Grayslake, Illinois12.2017
High School diploma -
Warren Township High School
Gurnee, Illinois05.2016
Skills
- Customer Service
- Training and Development
- Visual Merchandising
- Cash Handling
- Organizational Skills
- Team Collaboration
- Client Outreach
- Problem Resolution
- Interpersonal Skills
Timeline
Sales Advisor
Van Cleef & Arpels
04.2024 - Current
Expert Client Advisor of Women's Ready to Wear | New Hire Trainer
Louis Vuitton
06.2021 - 03.2024
Full-Time Sales Associate | Full-Time Backstock
Coach
10.2019 - 03.2021
Server | Cocktailer
Uncle Julio's
10.2017 - 07.2019
Trainer | Mentor
Uncle Julio's
10.2017 - 07.2019
High School diploma -
Warren Township High School
general education courses
College of Lake County
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