Zachary Bartow
Rensselaer
Summary
Accomplished senior technician skilled in advanced troubleshooting and infrastructure management. Known for resolving escalated technical issues and implementing best practices that enhance system stability and performance.
Overview
3
3
years of professional experience
Work History
Senior Technician
Barnes & Noble
Westbury
11.2023 - Current
- Promoted to senior technician within six months due to strong technical expertise and leadership.
- Provided advanced technical support for over 800 retail locations, troubleshooting complex hardware, software, server, and network issues.
- Recognized as key technical resource, resolving escalated issues and identifying root causes to prevent recurrence.
- Led large-scale infrastructure projects, including server replacements, system migrations, network upgrades, and equipment refresh initiatives.
- Worked extensively with Dell servers, Cisco networking equipment, and various enterprise technology platforms.
- Developed and maintained technical documentation, procedures, and best practices to enhance support efficiency.
- Mentored and trained technicians on troubleshooting methodologies and operational procedures.
- Collaborated with cross-functional teams to ensure successful project implementation and system stability.
IT Technician
Barnes & Noble
Westbury
02.2023 - 11.2023
- Provided technical support for stores, resolving hardware, software, network, and printer issues.
- Assisted users with Windows, point-of-sale systems, network connectivity, and peripheral devices.
- Troubleshot and resolved technical problems remotely, coordinating vendor support for on-site service.
- Managed support tickets from initiation to closure, ensuring accurate documentation throughout.
- Escalated complex issues to the appropriate teams and followed them through resolution.
- Identified recurring issues, reporting trends to management for proactive resolution.
- Supported hardware deployments, equipment replacements, and other IT projects.
- Configured and tested computers, servers, and networking equipment before deployment.
- Utilized Active Directory, remote support tools, Windows Server, Dell and HP hardware, and Cisco and Meraki networking equipment.
Education
Associate of Applied Science - Cybersecurity And Information Assurance
Suffolk County Community College
Selden, NY01-2021
Skills
- Server management
- System migrations
- IT project coordination
- Information security
- Database management
- Network configuration
- Advanced troubleshooting
- System performance
- Hardware troubleshooting
- Configuring Hardware
- Technical documentation
- Basic scripting
Timeline
Senior Technician
Barnes & Noble
11.2023 - Current
IT Technician
Barnes & Noble
02.2023 - 11.2023
Associate of Applied Science - Cybersecurity And Information Assurance
Suffolk County Community College