Japan
Zachary B. Crawford
Program Manager
Meridian,ID
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
1
1
Language
Work History
Program Manager (Coordinator), QIDP
Ambitions of Idaho
05.2024 - Current
- Lead strategic planning and execution of programs focused on service delivery, compliance, and client success.
- Supervise cross-functional teams, deliver training programs, and lead performance reviews to improve efficiency.
- Create performance dashboards and progress reports to inform decision-making and identify operational improvements.
Operations Manager / Developmental Services Manager
Journeys DDA
05.2022 - 05.2024
- Directed day-to-day operations for a team of 15–25 employees supporting 37 clients: improved staff retention by 50%.
- Managed budgeting, payroll, and billing functions, working with finance teams to ensure accurate reporting.
- Streamlined onboarding, training, and evaluation procedures to improve team productivity and reduce turnover.
- Coordinated with stakeholders and ensured compliance with quality standards and client satisfaction goals.
Behavioral Interventionist
Journeys DDA
08.2021 - 05.2022
- Collected and analyzed behavior data to adjust individual service plans.
- Participated in regular planning meetings to integrate feedback and optimize service delivery.
- Supported program goals through continuous improvement efforts and trend tracking.
Behavioral Support Specialist
A New Leaf
Intern
Burton Psychology
Education
B.S - Health Psychology
Brigham Young University-Idaho
Skills
Excel
SharePoint
ADP
Mondaycom
Microsoft Office
Data Analysis
Verbal communication
Self-awareness
Behavioral assessment
Motivational interviewing
Accomplishments
- Supervised team of 30 staff members on a weekly basis, and a team of 140 staff members during on-call rotations.
- Improved staff retention by 50% yearly for a period of 2 years.
Interests
Timeline
Program Manager (Coordinator), QIDP
Ambitions of Idaho
05.2024 - Current
Operations Manager / Developmental Services Manager
Journeys DDA
05.2022 - 05.2024
Behavioral Interventionist
Journeys DDA
08.2021 - 05.2022
Behavioral Support Specialist
A New Leaf
Intern
Burton Psychology
B.S - Health Psychology
Brigham Young University-Idaho