Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Zachary Beckham

Lima,OH

Summary

Experienced operations leader with a strong background in managing tourism services and IT systems. Proven ability to lead teams through challenging situations, enhancing customer satisfaction and operational efficiency. Skilled in logistics, crisis management, and system migrations. Recognized for driving company recovery during the pandemic.

Overview

20
20
years of professional experience

Work History

General Manager

Sight Seeing Tours Unlimited
Las Vegas, Nevada
01.2021 - 01.2025
  • Directed comprehensive company operations, including staff management, and financial oversight.
  • Managed staff schedules and coordinated team activities for optimal service delivery.
  • Oversaw daily operations of diverse sightseeing tours and travel services.
  • Solely maintained business operations during the COVID-19 pandemic, ensuring continuity.
  • Led SEO/SEM campaigns, enhancing online visibility and customer engagement.
  • Managed daily logistics for high-volume customer operations, ensuring smooth departures.
  • Developed and implemented training programs to elevate staff into leadership roles.

Front Office Manager / IT Manager

Sight Seeing Tours Unlimited
Las Vegas, NV
01.2013 - 01.2021

Reservations Manager / IT Lead

Sight Seeing Tours Unlimited
Las Vegas, NV
01.2009 - 01.2013

Reservations Agent

Sight Seeing Tours Unlimited
Las Vegas, Nevada
01.2005 - 01.2009

Education

Some College (No Degree) -

Clark County Community College
Las Vegas, NV

Skills

  • Customer service and conflict resolution
  • IT systems management
  • Crisis management
  • Team leadership
  • Logistics coordination

Additional Information

Managed all company functions solo during the COVID-19 pandemic., Recognized for consistent career progression and leadership promotions., Departed company in 07/01/25 due to economic downsizing.

References

References available upon request.

Timeline

General Manager

Sight Seeing Tours Unlimited
01.2021 - 01.2025

Front Office Manager / IT Manager

Sight Seeing Tours Unlimited
01.2013 - 01.2021

Reservations Manager / IT Lead

Sight Seeing Tours Unlimited
01.2009 - 01.2013

Reservations Agent

Sight Seeing Tours Unlimited
01.2005 - 01.2009

Some College (No Degree) -

Clark County Community College

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