Zachary Beyers

• Resolved customer inquiries and issues efficiently through active listening and problem-solving skills.
• Provided detailed product information to enhance customer understanding and satisfaction.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Streamlined communication between departments to improve order processing times.

Side Note:

Was promoted to the position of a porting and activation specialist within a year

• Operated pressure washers and vacuums to ensure thorough vehicle cleaning.
• Conducted quality checks for cleanliness and customer satisfaction on finished vehicles.
• Trained new staff on proper washing techniques and safety protocols.
• Maintained inventory of cleaning supplies, ensuring availability for daily operations.
• Assisted in implementing new processes to improve efficiency and service speed.
• Monitored equipment performance, reporting issues for timely maintenance and repairs.
• Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.