Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Zachary Bunker

Edgewood,MD

Summary

Detail-oriented and customer-focused professional with a diverse background in technical support, machinery operation, and customer service. Adept at troubleshooting, problem-solving, and ensuring high-quality performance in various roles.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Geek Squad Autotech

Best Buy
10.2023 - Current
  • Company Overview: Geek Squad Autotech
  • Provide exceptional customer support to address inquiries and concerns promptly and effectively
  • Discuss options for moving forward after installation, ensuring customers understand their equipment and any additional services available
  • Follow documentation standards meticulously to record installations, repairs, and customer interactions accurately
  • Perform electronic repairs on various devices to ensure functionality and quality performance
  • Conduct thorough vehicle diagnostics to pinpoint mechanical issues and recommend appropriate solutions
  • Utilize technical troubleshooting skills to identify and resolve electronic and mechanical problems efficiently
  • Deliver installation services for customers, ensuring proper setup and equipment functionality
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Identified issues, analyzed information and provided solutions to problems.

Brake Press Operator / Laser Tech

Harford Systems Inc
02.2023 - 08.2023
  • Efficiently set up and operated brake press machinery to bend, shape, and form metal components according to specifications
  • Interpreted blueprints, adjusted machine settings, and performed quality checks to ensure accurate and high-quality production
  • Demonstrated a solid commitment to workplace safety and maintained a clean and organized work environment
  • Interpreted blueprints to follow correct sequence of bends and identify proper tools to produce quality parts.
  • Performed preventive maintenance on equipment to continue proper functioning and longevity.
  • Followed safety procedures, donning protective gear for face and body and disabled machines in emergency situations.

Account Coordinator

BSC America / Bel Air Auto Auction
06.2022 - 12.2022
  • Managed multiple financial accounts for the auction and coordinated with representatives from financial companies to optimize vehicle value for customers
  • Updated internal databases with account information to maintain concise, clear records.
  • Escalated issues to appropriate channels as necessary.
  • Analyzed invoices to detect discrepancies, duplicate payments and overpayments.

Vehicle Photographer

BSC America / Bel Air Auto Auction
03.2022 - 06.2022
  • Photographed vehicles post-detailing and after completing body/mechanical work for sale day advertising

Education

High school or equivalent -

Overlea High School
Rosedale, MD
05.2016

Skills

  • Reading
  • Critical Analysis
  • Organization and time management
  • Adobe Creative Suite
  • Photo Editing
  • Video Editing
  • Blueprint Reading
  • Customer Service
  • Critical thinking
  • Problem-solving
  • Interpersonal communication
  • Analytical thinking
  • Dependable and responsible

Accomplishments

  • Setup and Dispatched Raspberry Pi4 running Home Assistant in my own home.
  • Setup multiple virtual machines on home system to test and learn about multiple operating systems.

Certification

  • Google IT Support Professional Certificate
  • CompTIA A+ Certification
  • Studying CompTIA Network+ & Security+

Timeline

Geek Squad Autotech

Best Buy
10.2023 - Current

Brake Press Operator / Laser Tech

Harford Systems Inc
02.2023 - 08.2023

Account Coordinator

BSC America / Bel Air Auto Auction
06.2022 - 12.2022

Vehicle Photographer

BSC America / Bel Air Auto Auction
03.2022 - 06.2022

High school or equivalent -

Overlea High School

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Zachary Bunker