Zachary Burden
Dallas
Summary
Experienced manager in the fitness industry with a track record of delivering impressive results. Specializes in transforming profit losses into substantial gains and improving operational efficiency across multiple locations. Skilled in developing innovative retention strategies and fitness programs that increase member engagement and profitability. Implements data-driven processes and performance metrics to ensure sustainable business growth. Adopts a dynamic team leadership approach.
Overview
8
8
years of professional experience
Work History
General Manager
24 Hour Fitness
Dallas
01.2021 - Current
- Managed P&L operations and implemented processes for consistent business habits
- Transformed three underperforming locations into profitable operations with positive EBITDA.
- Provided ongoing support to new General Managers for sustainable results
- Boosted training sales margin by over 30% across multiple locations.
- Implement innovative retention strategies to increase member engagement and loyalty, ultimately leading to improved customer satisfaction and long-term revenue growth
- Optimize operational efficiency by implementing data-driven decision-making processes and performance metrics to ensure profitability and sustainability across all locations
District Fitness Manager
24 Hour Fitness
01.2017 - 01.2021
- Assisted in managing operations across 18+ Dallas locations.
- Oversaw onboarding procedures for both managers and coaches.
- Implemented productivity strategies for fitness managers to help hold their trainers accountable to maximizing productivity and protecting fitness margin
- Collaborated closely with General Managers and Sales Managers to implement standardized sales strategies
- Develop and lead specialized training programs to enhance the skills and expertise of fitness managers and coaches, ensuring consistent quality service and results across all locations in the district
- Collaborate with regional managers to identify and implement innovative fitness programs that cater to the diverse needs and interests of members in the district, driving engagement and retention rates
Skills
- Leadership Development
- Customer Engagement
- Data-Driven Decision Making
Timeline
General Manager
24 Hour Fitness
01.2021 - Current
District Fitness Manager
24 Hour Fitness
01.2017 - 01.2021