Zachary Carothers
Stephenville,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated Manager experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Overview
2
2
years of professional experience
Work History
CSR
Dominos Pizza Inc.
12.2023 - Current
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.
Assistant Manager
Little Caesars Pizza
08.2023 - 12.2023
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Leader
Schlotzsky's Deli
06.2023 - 08.2023
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Manager
Golden Chick
06.2022 - 06.2023
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed strategy to increase sales and drive profits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Music - Music Performance
Tarleton State University
Stephenville, TX05.2023
High School Diploma -
Deland High School
Deland, FL05.2018
Skills
- Product and service knowledge
- Service Upselling
- Building rapport
- Credit adjustments
- Quality Control
- Project management abilities
- Quality Assurance Controls
- Conflict Mediation
- Problem-solving abilities
- Payment Processing
- Customer Service
- Understanding Customer Needs
Timeline
CSR
Dominos Pizza Inc.
12.2023 - Current
Assistant Manager
Little Caesars Pizza
08.2023 - 12.2023
Shift Leader
Schlotzsky's Deli
06.2023 - 08.2023
Assistant Manager
Golden Chick
06.2022 - 06.2023
Bachelor of Music - Music Performance
Tarleton State University
High School Diploma -
Deland High School
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