Zachary Charles
Middletown,OH
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Tractor Supply Company
Hamilton, OH
06.2022 - Current
- Demonstrated active listening skills when responding to customer questions and complaints.
- Resolved customer inquiries in a timely manner.
- Responded to customer inquiries via phone, email and chat.
Food Service Associate
Kings Island
Mason, OH
04.2020 - 09.2022
- Maintained cleanliness of work area, including floors, counters and equipment.
- Followed all health department standards for sanitation and hygiene.
- Communicated effectively with kitchen staff regarding daily tasks and order requests.
Fast Food Worker
Dairy Queen Grill & Chill
Hamilton, Ohio
06.2019 - 09.2020
- Communicated effectively with co-workers to ensure smooth workflow.
- Followed all health department guidelines for safe food handling practices.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
Cashier
Needler's Fresh Market
Middletown, Ohio
06.2018 - 09.2019
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Arts - Liberal Studies
Miami University
Oxford, OH06-2025
Skills
- Regulatory Compliance
- Point of sale systems
- MS Office proficiency
- Inbound and Outbound Calling
- Customer Support
- Clerical Support
Timeline
Customer Service Associate
Tractor Supply Company
06.2022 - Current
Food Service Associate
Kings Island
04.2020 - 09.2022
Fast Food Worker
Dairy Queen Grill & Chill
06.2019 - 09.2020
Cashier
Needler's Fresh Market
06.2018 - 09.2019
Bachelor of Arts - Liberal Studies
Miami University
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