Zachary V. Clair
Kenner,LA
Summary
Dynamic management professional with a proven track record in cultivating strong relationships across diverse stakeholders, including customers, employees, vendors, and contractors. Expertise in developing innovative strategies and effective communications that empower businesses to connect with and engage target audiences. A results-oriented approach drives company growth, underscoring a commitment to hard work, dedication, and exceptional customer service. Recognized for decisiveness and the ability to inspire teams to achieve collective goals while upholding high standards of operational excellence.
Overview
14
14
years of professional experience
Work History
Store Manager
Office Depot/Office Max
New Orleans, LA
04.2025 - Current
- Managed sales services operations to achieve profitable outcomes while strengthening customer and community relationships.
- Implemented strategies to elevate customer interactions and promote a sales-focused culture at the location.
- Oversaw sales performance metrics and identified new sales opportunities.
- Analyzed market trends to develop store strategies and tactics that align with sales goals and operational success.
- Developed and executed plans to boost conversion rates while driving foot traffic into retail stores.
- Implemented comprehensive talent assessment processes and succession planning strategies to ensure effective associate development and promote organizational growth.
- Conducted regular feedback sessions to promote growth and improvement within the team.
- Facilitated a culture of excellence by leading associates in delivering exceptional customer experiences.
- Developed and executed in-store events in partnership with small and medium-sized businesses to strengthen community ties and promote local collaboration.
- Fostered strategic client partnerships aimed at improving customer loyalty and increasing overall brand recognition.
- Managed hiring initiatives for merchandising operations, aligning execution with established store and company standards.
- Investigated and resolved concerns related to associate and customer relations, ensuring effective communication and support.
- Facilitated performance assessments and initiatives to foster a supportive and diverse workplace atmosphere.
- Actively promoted and supported strategic initiatives to foster a culture of continuous improvement within the organization.
Store Manager
Aldi Supermarket
Laplace, LA
03.2024 - 06.2025
- Supervises the day-to-day operations and performance of the team to provide the highest level of customer service for the customer.
- Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees.
- Monitors the competitive environment within the community and makes recommendations to the direct leader regarding adjustments necessary to maintain a competitive position
- Hiring of store personnel by reviewing resumes and employment applications, as well as interviewing candidates.
- Prepares, manages, and revises weekly schedules to ensure appropriate store staffing levels
- Establishes and communicates job responsibilities and performance expectations to direct reports to ensure mutual understanding and desired results
- Identifies training and development opportunities that will assist direct reports in achieving enhanced performance
- Conducts annual performance evaluations, recommending store personnel for advancement and termination as appropriate
- Achieves store payroll and total loss budgets.
- Provide feedback to their leader, including recommendations regarding items to carry or that should be discontinued
- Provides a safe environment for employees, customers, and vendors by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining store equipment in proper working order
- Oversees product merchandising and maintains proper stock levels through appropriate product orders
- Manages cash audits in conjunction with their direct leader according to company guidelines.
Clinic Manager
Massage Envy
Harahan, LA
10.2022 - 03.2025
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Promoting and marketing the business
- Maximizing profitability and meeting sales targets through membership sales and skin care.
- Ensuring compliance with health and safety legislation
- Preparing promotional materials and displays.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.
Location Director/Store Manager
Hustler Hollywood
New Orleans, LA
04.2021 - 01.2023
- Created and maintained a diverse, high-performing store team through consistent selection, development and motivation
- Drove results by recruiting and developing high performing teams using all available resources to interview, hire and retain top talent for key positions in store and district
- Provide coaching, mentoring and overall direction of accountabilities to meet store and Company goals
- Effectively communicates goals and monitors the progress of team members against key business initiatives
- Directs and participates in providing an exceptional shopping experience to our customers and drives store sales results by influencing associate behaviors while leveraging payroll
- Managed scheduling and execution of floor sets in an efficient manner while following Company guidelines and encouraging collaboration of ideas amongst team members
- Ensured adherence to Loss Prevention policies and procedures and proactively identify trends that support achieving store shrink goals
- Cultivated an environment of open communication and drive the performance management and development of associates within the store
- Facilitated and present programs, processes and concepts to groups
- Lead ambassador for companies mission statement of Erasing the Shame
Location Director/General Manager
CC's Coffee House
New Orleans, LA
07.2018 - 08.2022
- Responsible for the overall store profit results versus store targets. Analyze business results, develop and implement plans to achieve results. Provide P&L reports/projections, quarterly inventory reports, weekly labor reports and daily sales recaps to the District Manager.
- Recruit, interview, hire and develop team members that exemplify CC’s culture and values and deliver on the operational standards of excellence. Conduct performance appraisals, coaching, counseling, motivating, and recognition activities to retain and develop the store team.
- Control the day to day operations by scheduling & managing labor, ordering food products and supplies according to the business’s needs and while controlling waste.
- Build sales plans by utilizing marketing strategies along with community involvement. Create and execute Local Store Marketing and execute promotional campaigns provided by the Marketing Department.
- Maintain cash security procedures, prepare daily settlements and make bank deposits according to company policy and procedure. Monitor transactions properly to minimize losses and prevent theft.
- Maintain standards for guest service, speed and quality. Ensure that guests are greeted and serviced according to company standards. Ensure team members table touch to ensure the best guest experience possible.
Perishable Manager/Assistant Store Director
Rouses Supermarket
Metairie, LA
04.2012 - 07.2018
- Achieved operational efficiency by effectively managing store personnel, including scheduling and training on dress code. Enhanced front-end operations and optimized media receiving processes during store openings and closings.
- Managed implementation and adherence to established procedures at store level to maintain operational standards.
- Conducted regular audits of PLU and scanning systems to maintain operational efficiency throughout the store.
- Achieved streamlined inventory control through diligent tracking and management. Enhanced bookkeeping accuracy by implementing effective follow-up procedures. Resolved discrepancies promptly to maintain operational integrity.
- Coordinated budget management activities and monitored overtime control to achieve SPLH objectives.
- Analyzed and verified inventory levels in perishable departments on a monthly basis to guarantee data accuracy and operational integrity.
- Coordinated evaluation efforts for perishable departments, emphasizing front end, liquor, HBC, and GM areas to ensure optimal performance standards.
- Achieved profitability in store operations by optimizing perishable departments, front end, liquor, and GM areas. Contributed to gross target attainment through proactive management and team collaboration.
- Outlined key ASD functions and responsibilities during training for grocery director to enhance operational effectiveness.
- Strengthened customer engagement by proactively addressing inquiries and fulfilling special requests. Articulated product features to enhance customer knowledge and drive sales.
- Conducted regular inspections of store shelves, removing outdated products and ensuring a tidy, appealing display of merchandise.
- Assisted customers in selecting dairy and frozen food products. Supported inventory management for natural organics. Helped maintain cleanliness and organization in grocery sections.
- Achieved optimal inventory levels through effective shelf restocking. Proactively identified low stock situations and initiated reorder requests with management. Streamlined the return and credit process for damaged products, enhancing overall inventory accuracy.
- Enhanced promotional strategies by supporting field sales representatives with effective display setups at aisle ends. Analyzed customer engagement with promotions and relayed actionable insights to management. Streamlined promotional transitions by efficiently removing displays after promotional periods.
Education
High School Diploma -
Warren Easton Senior High School
New Orleans, LA05-1994
Skills
- Safety procedures
- Store operations
- Computer skills
- Merchandise planning
- Store layout design
- Relationship building
- Training and mentoring
- Microsoft office
- Leadership development
- Payroll management
- Training development
Accomplishments
- General Merchandise Advisory Board member with Rouses Supermarkets in 2017.
- Food Safety Quality Assurance Board member with Rouses Supermarkets in 2017.
Timeline
Store Manager
Office Depot/Office Max
04.2025 - Current
Store Manager
Aldi Supermarket
03.2024 - 06.2025
Clinic Manager
Massage Envy
10.2022 - 03.2025
Location Director/Store Manager
Hustler Hollywood
04.2021 - 01.2023
Location Director/General Manager
CC's Coffee House
07.2018 - 08.2022
Perishable Manager/Assistant Store Director
Rouses Supermarket
04.2012 - 07.2018
High School Diploma -
Warren Easton Senior High School