Zachary Cooper
Linwood
Summary
Proven Warehouse Worker and Crew Trainer with a solid track record at companies like Hershey Salty Snacks and McDonalds, demonstrating exceptional customer service and operating system expertise. Skilled in handling high volumes of shipments and cash transactions with integrity and patience. Elevated customer satisfaction by professionally resolving complaints and training new service members across multiple locations.
Overview
9
9
years of professional experience
Work History
Warehouse Worker
Hershey Salty Snacks
09.2023 - Current
- Used our ERP system to receive items in, create bill of ladings, order items as needed.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Handles high volumes of trucks daily.
Warehouse Worker
Novonix
02.2022 - 09.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- In charge of ordering for a 24/7 graphite manufacturing plant.
- Assisted in the rollout of our ERP system which was not previously being used..
Warehouse Worker
Hershey Salty Snacks
10.2021 - 12.2021
- Used our ERP system to receive items in, create bill of ladings, order items as needed.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Handles high volumes of trucks daily.
Custodian
Eudora School District
08.2019 - 10.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Worked with teachers to ensure that their rooms were clean to their certain needs and starndards.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Grocery Cashier/Stocker
Gene's Heartland Foods
08.2017 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Crew Member
McDonalds
02.2017 - 08.2017
- After a 4 month hiatus I returned because management had changed and I was asked to come back.
Service Crew/Crew Trainer
Mcdonalds
03.2016 - 10.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Took orders while simultaneously taking payments, and giving change back, at the first window of the drive thru.
- After a month, I was so well versed already that after our Crew Trainer quit, I was promoted.
- I trained up all the new service members for all Lawrence locations.
Server/Kitchen
Pizza Hut
11.2015 - 02.2016
- Worked with POS system to place orders, manage bills, and handle food items.
- Answered busy phone volumes with efficiency.
- Maintained a register with no drawer infractions.
- Served guests with courtesy and compassion.
- Responded to customer requests for products, services, and company information.
- Cross trained in the kitchen as well to construct pizzas.
Education
High School Diploma -
Lawrence Schools
Lawrence, KS12.2015
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Operating System Expertise
Timeline
Warehouse Worker
Hershey Salty Snacks
09.2023 - Current
Warehouse Worker
Novonix
02.2022 - 09.2023
Warehouse Worker
Hershey Salty Snacks
10.2021 - 12.2021
Custodian
Eudora School District
08.2019 - 10.2021
Grocery Cashier/Stocker
Gene's Heartland Foods
08.2017 - 08.2019
Crew Member
McDonalds
02.2017 - 08.2017
Service Crew/Crew Trainer
Mcdonalds
03.2016 - 10.2016
Server/Kitchen
Pizza Hut
11.2015 - 02.2016
High School Diploma -
Lawrence Schools
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