Zachary Craft
Lexington,Kentucky
Summary
Capable Service Associate with years of providing exceptional customer service. Adept at returns, refunds, stock management and sales. Dedicated employee willing to be flexible with shift scheduling.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Associate
Fazolis
Lexington, Kentucky
08.2018 - 08.2019
- Worked quickly to ensure customer satisfaction
- Communicated respectfully with fellow team members and customers
- Coordinated kitchen flow to ensure thoroughly and accurately prepared meals
- Executed plating and packing specifications for each meal
Team Leader and Trainer
Fazolis
Lexington, Kentucky
09.2019 - 05.2020
- Lead team of 5-8 employees through opening and closing duties
- Prioritized customer experience through efficient service
- Trained new employees on procedures and policies to maintain high standards
- Motivated front and back of house team during their shifts
Assistant Manager
Fazolis
Lexington, Kentucky
05.2020 - 10.2021
- Managed inventory of both perishables and non-perishables
- Handled customer complaints in a professional manner
- Maintained front and back of house facilities to high standards
- Assembled and delivered accurate and fresh catering orders
- Coordinated bank deposits and oversaw cash drawer each shift
Team Leader and Trainer
Fazolis
Lexington, Kentucky
10.2021 - 02.2022
Baker
Good Foods
Lexington, Kentucky
05.2023 - 08.2023
- Supervised and trained staff in the bakery, including assigning duties and tasks.
- Ensured that all food safety regulations were followed during production.
- Maintained inventory of supplies and ingredients, ordering additional items as needed.
- Monitored quality control to ensure products met standards for taste, texture, presentation and freshness.
- Conducted regular inspections of equipment to identify maintenance needs or malfunctions.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
High School Diploma -
Paul Laurence Dunbar High School
Lexington, KY05.2019
Associate of Science - Culinary Arts
Sullivan
LexingtonSkills
- Point-Of-Sales Systems
- Customer Service Excellence
- Returns and Refunds
- Sales Experience
- Computer Skills
- Multitasking and Organization
- Records Management
Certification
- Pursuing a Certificate in Data Analytics
Affiliations
Gardening
Carpentry
Timeline
Baker
Good Foods
05.2023 - 08.2023
Team Leader and Trainer
Fazolis
10.2021 - 02.2022
Assistant Manager
Fazolis
05.2020 - 10.2021
Team Leader and Trainer
Fazolis
09.2019 - 05.2020
Service Associate
Fazolis
08.2018 - 08.2019
High School Diploma -
Paul Laurence Dunbar High School
Associate of Science - Culinary Arts
Sullivan
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