Zachary Craig
St. Charles,Mo
Summary
Experienced Sales and Account Management representative with an emphasis on client engagement, retention, customer satisfaction, and driving client growth.
Overview
14
14
years of professional experience
Work History
Business Advisor
Thryv Inc.
Dallas, TX
01.2017 - Current
- Account Management and Sales position.
- Required to handle a large amount of existing revenue for the company each month, bringing the revenue back at, or above the required percentage.
- Analyzed client feedback and market trends to strengthen retention efforts and boost sales performance.
- Self driving sales position with a large room for opportunity based on the amount of work and effort placed each day.
- Oversaw SaaS and digital B2B account management to align client programs with established standards. Cultivated client relationships to promote new program offerings and foster client loyalty. Drove client retention initiatives to maintain strong partnerships.
- Collaborated with internal employee partners to generate leads and optimize client engagement, focusing on retention and sales growth.
Collector-Collections
Delta Outsource Group
O'Fallon, MO
04.2016 - 01.2017
- First party and 3rd party collections
- Monitored and enforced compliance standards to align with client and company requirements.
- Create a positive and professional customer experience.
- Metrics driven role based on collected revenue and company goals.
Collector-Collections
Client Services Inc.
Saint Charles, MO
03.2013 - 04.2016
- Cultivated positive consumer experiences through attentive service and engagement.
- Ensured adherence to all compliance-related standards and regulations.
- Monitored account statuses and communicated with consumers about outstanding payments to enhance collection efforts.
- Employed logical reasoning to identify consumer strengths and weaknesses, facilitating effective problem-solving solutions.
Customer Flex Agent
Client Services Inc.
11.2012 - 01.2013
- Managed inbound customer service interactions to efficiently process product orders for clients.
- Handled incoming calls and executed order processing to ensure timely fulfillment and customer satisfaction.
- Assisted customers with inquiries and issues through online platforms. Provided timely support to enhance customer satisfaction. Resolved problems efficiently to maintain service quality.
Call Center Operator
Client Services Inc.
Saint Charles, MO
08.2011 - 11.2011
- Facilitated inbound call management and efficiently routed inquiries to collectors within the organization.
- Cross-referenced individual customer data to ensure accurate and efficient file distribution.
Education
High School - undefined
Francis Howell North High School
01.2012
Skills
Lead Generation
Cold Calling
Sales Software
Marketing
Communication
Active Listening
Time Management
Salesforce
References
Jason Shultz - Former Manager (Thryv Inc) - 3143041282
Ryan Lauer - Former Manager (Thryv Inc) - 3144371799
Jeff Marshall - Former Manager (Client Services) - 6367341249
Timeline
Business Advisor
Thryv Inc.
01.2017 - Current
Collector-Collections
Delta Outsource Group
04.2016 - 01.2017
Collector-Collections
Client Services Inc.
03.2013 - 04.2016
Customer Flex Agent
Client Services Inc.
11.2012 - 01.2013
Call Center Operator
Client Services Inc.
08.2011 - 11.2011
High School - undefined
Francis Howell North High School