Zachary Crouss
Denver,CO
Summary
Results-driven sales professional adept at blending administrative support with customer service to enhance team efficiency and drive results. Strong focus on teamwork, communication, and adaptability. Skilled in CRM systems, e-commerce platforms, and Microsoft Office/G Suite. Reliable with results-driven mindset, always ready to pivot with changing priorities. Utilizes strong leadership skills to drive team performance and maintain high service standards.
Overview
11
11
years of professional experience
Work History
Sales Support Coordinator
Xero Shoes
03.2023 - 04.2025
- Increased account retention by proactively identifying areas for improvement and recommending effective strategies.
- Developed strong relationships with wholesale accounts through consistent communication and personalized service.
- Contributed to business growth by identifying upselling opportunities during client interactions and sharing relevant information with the sales team.
- Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
Customer Support Specialist
Xero Shoes
12.2020 - 03.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Conducted detailed analysis of customer feedback to identify patterns and areas for improvement in product development.
Manager
Minsky's Restaurant
05.2018 - 04.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Created employee schedule weekly and managed event space bookings
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
Field Technician
Digital Ally Inc.
05.2017 - 06.2018
- Deployed and monitored network cameras for surveillance at NASCAR Cup Series events nationwide
- Kept detailed records of the inspection flow, camera placement and data.
- Installed wired video-audio solutions in commercial vehicle fleets such as ambulances and law enforcement vehicles
- Configured video-audio solutions in vehicle fleets and transferred data to an organized cloud database
Shift Lead
Twisted Fresh LLC
12.2013 - 07.2015
- Worked alongside management to meet standards of service and quality in daily operations.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Worked with team members to improve performance and implement training updates.
Education
General Studies
Johnson County Community College
Overland Park, KSHigh School Diploma -
Basehor-Linwood High School
Basehor, KSSkills
- Account Management
- Team management
- Organizational skills
- E-commerce
- CRM & ERP Software Proficiency
- Microsoft Office/G Suite proficiency
- Detail-oriented data management
- Effective organizational skills
Timeline
Sales Support Coordinator
Xero Shoes
03.2023 - 04.2025
Customer Support Specialist
Xero Shoes
12.2020 - 03.2023
Manager
Minsky's Restaurant
05.2018 - 04.2020
Field Technician
Digital Ally Inc.
05.2017 - 06.2018
Shift Lead
Twisted Fresh LLC
12.2013 - 07.2015
General Studies
Johnson County Community College
High School Diploma -
Basehor-Linwood High School
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