Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Dickens

Pickerington

Summary

Dynamic professional with a proven track record as a Casino Table Games Dealer at Hollywood Casino Columbus, excelling in interpersonal communication and strategic planning. Successfully trained new dealers and enhanced customer satisfaction, while leading teams to achieve significant performance improvements. Skilled in Microsoft Office and dedicated to fostering a positive, engaging environment.

Professional gaming specialist with experience in high-stakes environments, known for strong attention to detail and exceptional customer service. Adept at maintaining fairness and integrity in game play while fostering collaborative and engaging atmosphere. Skilled in quick decision-making, conflict resolution, and adapting to dynamic situations to ensure smooth operations and guest satisfaction. Reliable and results-driven team player with reputation for flexibility and dependability.

Overview

11
11
years of professional experience

Work History

Casino Table Games Dealer

Hollywood Casino Columbus
01.2021 - Current
  • Opened and closed Blackjack game tables and cash floats by receiving, verifying and recording cash wages, up to thousands of dollars per shift.
  • Identified potential issues or disputes quickly and resolved them professionally, maintaining a positive gaming environment.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun game play environment, assessing and calculating multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
  • Trained new dealers in rules and operation of different games.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Contributed to team success by consistently meeting performance metrics such as speed, accuracy, and customer satisfaction scores.
  • Handled high-pressure situations calmly during peak hours or large-scale events, ensuring smooth gameplay for all customers involved.

Esports Coach

Malone University
06.2019 - 05.2020
  • Monitored athletes and conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
  • Recruited student-athletes, evaluated their individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
  • Taught players how to run specific game plays in order to build cohesive, structured team and led our team to 3rd place finish in our inaugural season.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Evaluated tapes of competition matches, developed and implemented game plans and adjusted to meet various in-game situations.
  • Established clear benchmarks for performance and monitored individual and team progress, improving each week of season.
  • Increased player strength, agility and game skills through successful practices, with almost all of my player's solo queue rank ending higher after season.
  • Maintained up-to-date records of athlete progressions, attendance, accomplishments, and areas needing improvement for continued growth.

High School Baseball Coach

Jackson High School
06.2014 - 08.2018
  • Recruited student-athletes and coordinated special events such as pre-season tryouts, training camps and special workshops to support individual and team goals.
  • Trained athletes in proper use of equipment for safety and maximum results, educated players on nutrition and positive life choices for better health and performance, and promoted proper stretching, warm-ups and conditioning exercises to prevent sports injuries, leading to 25% decrease in injuries from previous year.
  • Evaluated tapes of opponents to assess strategies and developed game plans to meet various in-game situations, winning multiple tournaments.
  • Led practices and introduced games and drills, which helped students to increased player strength, agility, and skill levels, helping 20 players earn college scholarships and playing time.
  • Established clear benchmarks for performance and monitored individual and team progress, leading to four conference titles and one state championship.

Education

Certificate of Completion - Software Development

We Can Code It
Columbus, Ohio
03-2019

Skills

  • Interpersonal Communication
  • Good listening skills
  • Social media proficiency
  • Offensive and defensive strategy
  • Performance improvements
  • Responsible and reliable
  • Team Training
  • Skilled in Microsoft Office
  • Strategic planning

Timeline

Casino Table Games Dealer

Hollywood Casino Columbus
01.2021 - Current

Esports Coach

Malone University
06.2019 - 05.2020

High School Baseball Coach

Jackson High School
06.2014 - 08.2018

Certificate of Completion - Software Development

We Can Code It

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